Remote Contact Center Agent
Company: Rue La La
Posted on: January 27, 2023
Please read before applying, You must meet the following
* Must have 1 year minimum CALL CENTER experience?
* Salary wage for Tier 1 agent is $17.00hr.
* Must be willing to work any shift Monday-Sunday 9am-9pm EST.
* Must reside in one of the following states: Florida,
Pennsylvania, North Carolina, Kentucky, Texas, South Carolina,
North Dakota, Indiana, Wisconsin, Iowa, Minnesota, Missouri
Who we are:
Rue Gilt Groupe combines world-class merchandising, technology and
marketing to create the most engaging and satisfying online
shopping experience available. Each day, 20+ million loyal Members
turn to Rue Gilt Groupe for everything from women, men and
children's apparel and accessories to home dcor and exclusive
experiences. Our approach to retail brings excitement to online
shopping in a way that not only strategically supports our brand
partners, but also inspires our Members daily.
Calling all Fashionistas! Do you have style? Do you love fashion?
Do you love finding a good deal? Are you passionate about helping
people? Do you want to work and colaborate with a fun, kind group
of people from your own home? If so, this is the job for you! Here
at the Rue Gilt Groupe our Contact Center Agents (Call Center) are
providing amazing customer experiences in a fast-paced, employee
focused environment. They are an ambassador for our members,
providing world class service as they help place orders, answer
questions, manage returns and find resolution for any issues.
* Starting pay (Tier 1)---$17.00hr
* 1 year Call Center Experience is a MUST
What you'll accomplish:
Your primary focus in this role will be interacting with current or
prospective members with professionalism and positivity. Primarily
you will be trained to resolve voice and email interactions focused
on member questions, returns or complaints. As an important part of
the most fun online shopping experience, you will provide accurate
and complete information to our members. Once you master the first
level of skills you will have the opportunity to increase your
knowledge, handling more complex situations and working in
alternate channels such as chat or social media.
The Right Fit:
* High school diploma or equivalent
* Proficient in relevant computer applications
* 1-3 years of experience in a Contact/Call center environment
* Knowledge of customer service practices and principles
* Excellent data entry and typing skills
* Superior listening, verbal, and written communication skills
* Ability to handle stressful situations appropriately
Bonus points for
If you've got everything going on above, you're already a strong
fit. If you have the following too? You earn some extra credit from
* Experience with luxury brands
* Experience with e-commerce retail
This Company is an equal opportunity employer and selects
individuals best matched for the job based upon job-related
qualifications regardless of race, religion, color, creed, sex,
sexual orientation, age, ancestry, national origin, gender
identity, genetic information, disability, pregnancy, veteran or
military status or any other status or characteristic protected by
Job duties are subject to change based upon the needs of the
business. By signing this job description, you are acknowledging
that you understand the responsibilities and physical requirements
and can perform the essential functions of the position.
Important COVID-19 Guidance (for candidates applying to roles in
our MA, NY and CA offices): Per Rue Gilt Groupe's policy, all
associates who will work at our MA, NY or CA offices must be
fully-vaccinated and proof of vaccination will be required.
Rue Gilt Groupe is a leading off-price e-commerce portfolio
company, connecting the next-generation shopper to world-class
brands. We've defined the online treasure hunt through our daily
sale events allowing a large, loyal member base to discover over
5,000 premium and luxury brands at prices up to 70% off full-price
Rue Gilt Groupe operates three complementary sites - Rue La La,
Gilt, and Shop Premium Outlets.
Our vision at RGG is to spark delight through daily discovery - we
make shopping an occasion to celebrate. At the forefront of fashion
and technology, we're also in the business of sparking delight for
our Associates. We inspire each other, our Members, and ourselves
to push past the expected - every day. Our culture is rooted in our
values and together we work to demonstrate being Kind, Passionate,
Collaborative, Innovative, Tenacious and Empowered
Keywords: Rue La La, Rochester , Remote Contact Center Agent, Sales , Houston, Minnesota
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