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Associate SCM - Logistics - 2nd shift

Company: Kelly Services
Location: Rochester
Posted on: July 15, 2019

Job Description:

For 70 years, Kelly Services has provided outstanding employment opportunities to the most talented individuals in the marketplace. Today, we are proud to offer a temporary contract Customer Support Services (CSS) position for a well-known medical device company in West Chester, PA.Job Title: Customer Support Services (CSS)Location: West Chester, PA 19380Shift: Mon-Fri 8am-5pmPay Rate: $17.32/hourLength of Assignment: 6 monthsJob Summary: Customer Support Services CSS is the centralized customer service function for the CLS US Customer. The Associate, CSS, position is responsible for providing superior, front line customer service to domestic internal and external customers, in a professional and timely fashion. The key activities include order creation, inquiry management and supporting customer relationships.Principal Responsibilities: This role has direct interaction with our external customers, hospital, distributor and internal customers field sales on a daily basis. All interactions with our customers are to be handled in a professional, helpful and timely fashion to ensure the highest level of customer satisfaction and ensuring attention to compliance requirements. Creates, enters and manages customer orders via phone/fax or e-channels from internal and or external customers. Responsible for front-line inquiry/service complaint management. Responds to all queries e.g. order status, product information, stock availability, company policies, price quotes, claims, retunes authorization processing RGA , requests for documentation etc, from internal and or external customers. All work done in compliance to department SOP s and SOX. Opens an interaction record for a new of existing claim for all claim types as part of the inquiry and service complaints process. Follows-up in open inquiries and escalates unresolved calls to appropriate subject matter experts based in SOP. Notifies appropriate parties e.g. CSR s, customers, Franchise etc of process, inquiry updates/changes or services requests as appropriate. Review order error and order hold reports and takes action based on need as instructed by SOP Supports execution or marketing programs developed by all Franchise. Conducts recall activities as appropriate. Updates customer Experience team managing sales on behalf of several Franchises, within the Medical Device and Pharmaceutical segments. This is not applicable to Contact Center positions.Qualifications: Required High School, Desirable BA/BS 3-5 years of experience with order processing and customer service #KVETS4JJ This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, submit your resume through the job board this process. Why Kelly--?At Kelly Services--, we work with the best. Our clients include 95 of the Fortune 100--- companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.About Kelly Services-- As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

Keywords: Kelly Services, Rochester , Associate SCM - Logistics - 2nd shift, Professions , Rochester, Minnesota

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