RochesterMNRecruiter Since 2001
the smart solution for Rochester jobs

Field Support Technician

Company: North Country Business Products
Location: Rochester
Posted on: July 13, 2019

Job Description:

Field Support Technician

Rochester, MN

North Country Business Products (NCBP) is a leader in the implementation and servicing of Point of Sale (POS) technology systems for the grocery, convenience store, restaurant and hotel industries. Become a part of one of the largest POS Solution Providers in the nation. We are always looking for top notch talent to join our team. If you want to excel in the ever-changing technology industry and use your expertise to make a lasting impact – apply to become a NCBP Employee-Owner!

This technical position will be the point of contact for our Hospitality and Grocery Point of Sale (POS) system customers when they call in with technical computer system/software/hardware/network issues and installation. In addition, this role will be responsible for field service duties. This position is located out of our Rochester, MN office.

Job responsibilities:

Troubleshoot and resolve escalated technical IT issues dealing with customer computer based systems remotely and on site as needed (i.e. networking, software applications, PC's, scanners/scales, printers, pin pads, routers, access points, etc.)

Troubleshooting assigned service calls as scheduled to ensure customer satisfaction, quality and productivity.

Document new IT system problems/solutions in our knowledge base

Troubleshoot general IT issues – internet, network, printing, performance, etc.

75% of time will be spent on Field Service calls supporting the Rochester territory

Provide friendly and professional, internal and external customer service at all times

Keep current on new and existing products and software; attend in-house and product specific training when requested

Work efficiently in high call volume and pressure situations


Prior technical troubleshooting is preferred

Minimum 2 year IT or networking degree or experience in IT.

A+, Network+ a is a plus

Point of Sale POS experience is a plus

Solid knowledge of Windows operating systems.

Ability to work on-call rotation required

A valid driver's license, proof of auto insurance and clean driving record

We offer a competitive compensation and benefits package that includes:

Employee Stock Ownership Plan (ESOP)

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Plan

Flexible Spending Accounts (FSA)

401(k) with match

Life Insurance

Computer Purchase Program

And more!

What are the Core Values that are Needed?

In addition to our qualifications above, we want to highlight our Core Values that are a must have in order to fit into our company culture. At North Country Business Products:

We are Customer Focused

We are Associate Focused

We have an Ownership Mentality

We Take Initiative

We Embrace Change

We take our Core Values at NCBP very seriously and make hiring, promotional and recognition/reward decisions based on them.

Check us out at Opens a New Window.

NCBP is Employee Owned and Operated.

What does it mean to be an Employee Owner? Our Employee Owners consistently make decisions in the best interest of our company, our Customers and our shareholders (us!). As an Employee Owned company, everyone at NCBP is committed to your success because each and every one of us has a stake in it. Our profits are shared by all and are driven by our short and long term growth strategies and by creating raving fans of our Customers. When you work at NCBP, you get the satisfaction that comes from knowing that you own a piece of the Company that you help grow and prosper.

To apply click the apply button above


To apply please follow the link:

NCBP is an Equal Opportunity Employer. It is our policy not to discriminate against any applicant or associate because of age, sex, gender, marital status, genetic information, status with regard to public assistance, veteran status, race, color, religion, national origin, disability or any other protected characteristic protected by federal, state or local law.

Keywords: North Country Business Products, Rochester , Field Support Technician, Professions , Rochester, Minnesota

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Professions Jobs

Class A CDL Driver Independent Contractor/Owner Operator.
Description: NEWIndependent Contractor Program at Soar Transportation GroupAverage Gross Annual Pay: 200,000 PLUS per year Now more than ever, great people are needed to get the job done.At Soar Transportation Group, (more...)
Company: Soar Transportation Group
Location: Rochester
Posted on: 07/22/2019

Owner Operator CDL A Truck Driver - Earn $260k Per Year!. (La Crosse) - Forward Freight Systems
Description: OTR Dry Van and Flatbed Positions Available Owner Operators: 3500 to 4500 per week depending if driving flatbed or dry van.Gross over 260k per year80 of LinehaulOur drivers typically run between 2500 (more...)
Company: Forward Freight Systems
Location: La Crosse
Posted on: 07/22/2019

CDL A Yard Driver - Earn Up to $23.10/Hr - Great Home Time!. - La Crosse
Description: ONE OF OUR BEST SEATS IS RIGHT HERE.True, we don't manufacture the driver's seat,but it's still one of the very finest we have to offer.Yard Driver/Yard Jockey: -Make sure trailers are in the right places (more...)
Company: Ashley Distribution Services
Location: La Crosse
Posted on: 07/22/2019

Lease to Own Truck Driver - Great Pay and Hometime!
Description: Ride with U.S. Xpress today We are now hiring lease to own truck drivers for various runs with low weekly truck payments. If you re interested in team driving, we can pair you with the perfect partner (more...)
Company: US Xpress
Location: Eau Claire
Posted on: 07/22/2019

Regional CDL A Truck Drivers - Up to $5,000 Sign On Bonus!!!. (Rochester)
Description: Student Drivers Must Have CDL A License At Hart Driver Solutions, we understand that drivers are American Heroes. Drivers are the heartbeat of the American economy, making great personal sacrifices so (more...)
Company: Hart Driver Solutions
Location: Rochester
Posted on: 07/22/2019

Truck Driver - No Recent Exp. Needed - Great Pay - Reliable Home Time - Rochester
Description: CFI is Sponsoring Refresher Courses for CDL-A DriversExcellent Pay and Benefits - Reliable Home Time--Have a Class A CDL but no recent experience Apply for our refresher course and get back on the road.--When (more...)
Company: CFI - Refresher
Location: Rochester
Posted on: 07/22/2019

CDL A Flatbed Truck Drivers - Earn Up To $2,000 Per Week!.
Description: OTR Flatbed Positions Available OTR Flatbed Position: 1700 to 2000 per week driving flatbed.Our drivers typically run
Company: Forward Freight Systems
Location: Eau Claire
Posted on: 07/22/2019

Refrigeration Repair Technician
Description: Refrigeration Repair Technician Join the Sears Home Services team as a Service Technician PositionAppliance RepairRefrigeration Repair EPA Universal Certification Required Sears Home Service, the home (more...)
Company: Sears Holdings
Location: La Crosse
Posted on: 07/22/2019

CDL-A Refrigerated Truck Driver - Flexible Home Time!
Description: CDL-A TRUCK DRIVER JOBS -REFRIGERATED FREIGHT br Top Pay Flexible Home Time br Operate our modern trailers, hauling cheese and other food or temperature-controlled products, as a CDL-A driver (more...)
Company: Roehl Transport
Location: Eau Claire
Posted on: 07/22/2019

Grubhub Food Delivery Driver - Earn BIG!
Description: Grubhub, the nation's leading online and mobile food ordering company, is looking for delivery drivers to deliver food from popular local restaurants. It's quick and easy to EARN BIG -- Why Partner (more...)
Company: Grubhub
Location: La Crosse
Posted on: 07/22/2019

Log In or Create An Account

Get the latest Minnesota jobs by following @recnetMN on Twitter!

Rochester RSS job feeds