Field Support Technician
Company: North Country Business Products
Posted on: July 13, 2019
Field Support Technician
North Country Business Products (NCBP) is a leader in the
implementation and servicing of Point of Sale (POS) technology
systems for the grocery, convenience store, restaurant and hotel
industries. Become a part of one of the largest POS Solution
Providers in the nation. We are always looking for top notch talent
to join our team. If you want to excel in the ever-changing
technology industry and use your expertise to make a lasting impact
– apply to become a NCBP Employee-Owner!
This technical position will be the point of contact for our
Hospitality and Grocery Point of Sale (POS) system customers when
they call in with technical computer
system/software/hardware/network issues and installation. In
addition, this role will be responsible for field service duties.
This position is located out of our Rochester, MN office.
Troubleshoot and resolve escalated technical IT issues dealing with
customer computer based systems remotely and on site as needed
(i.e. networking, software applications, PC's, scanners/scales,
printers, pin pads, routers, access points, etc.)
Troubleshooting assigned service calls as scheduled to ensure
customer satisfaction, quality and productivity.
Document new IT system problems/solutions in our knowledge base
Troubleshoot general IT issues – internet, network, printing,
75% of time will be spent on Field Service calls supporting the
Provide friendly and professional, internal and external customer
service at all times
Keep current on new and existing products and software; attend
in-house and product specific training when requested
Work efficiently in high call volume and pressure situations
Prior technical troubleshooting is preferred
Minimum 2 year IT or networking degree or experience in IT.
A+, Network+ a is a plus
Point of Sale POS experience is a plus
Solid knowledge of Windows operating systems.
Ability to work on-call rotation required
A valid driver's license, proof of auto insurance and clean driving
We offer a competitive compensation and benefits package that
Employee Stock Ownership Plan (ESOP)
Paid Time Off (PTO)
Flexible Spending Accounts (FSA)
401(k) with match
Computer Purchase Program
What are the Core Values that are Needed?
In addition to our qualifications above, we want to highlight our
Core Values that are a must have in order to fit into our company
culture. At North Country Business Products:
We are Customer Focused
We are Associate Focused
We have an Ownership Mentality
We Take Initiative
We Embrace Change
We take our Core Values at NCBP very seriously and make hiring,
promotional and recognition/reward decisions based on them.
Check us out at www.ncbpinc.com Opens a New Window.
NCBP is Employee Owned and Operated.
What does it mean to be an Employee Owner? Our Employee Owners
consistently make decisions in the best interest of our company,
our Customers and our shareholders (us!). As an Employee Owned
company, everyone at NCBP is committed to your success because each
and every one of us has a stake in it. Our profits are shared by
all and are driven by our short and long term growth strategies and
by creating raving fans of our Customers. When you work at NCBP,
you get the satisfaction that comes from knowing that you own a
piece of the Company that you help grow and prosper.
To apply click the apply button above
To apply please follow the link:
NCBP is an Equal Opportunity Employer. It is our policy not to
discriminate against any applicant or associate because of age,
sex, gender, marital status, genetic information, status with
regard to public assistance, veteran status, race, color, religion,
national origin, disability or any other protected characteristic
protected by federal, state or local law.
Keywords: North Country Business Products, Rochester , Field Support Technician, Professions , Rochester, Minnesota
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