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Technical Support Analyst

Company: North Country Business Products
Location: Rochester
Posted on: July 13, 2019

Job Description:

Technical Support

Rochester, MN

North Country Business Products (NCBP) is a leader in the implementation and servicing of Point of Sale (POS) technology systems for the grocery, convenience store, restaurant and hotel industries. Become a part of one of the largest POS Solution Providers in the nation. We are always looking for top notch talent to join our team. If you want to excel in the ever-changing technology industry and use your expertise to make a lasting impact – apply to become a NCBP Employee-Owner!

This technical position will be the point of contact for our Hospitality and Grocery Point of Sale (POS) system customers when they call in with technical computer system/software/hardware/network issues and installation. In addition, this role will be responsible for field service duties. This position is located out of our Rochester, MN office.

Job responsibilities:

Troubleshoot and resolve escalated technical IT issues dealing with customer computer based systems remotely and on site as needed (i.e. networking, software applications, PC's, scanners/scales, printers, pin pads, routers, access points, etc.)

Troubleshooting assigned service calls as scheduled to ensure customer satisfaction, quality and productivity.

Document new IT system problems/solutions in our knowledge base

Troubleshoot general IT issues – internet, network, printing, performance, etc.

75% of time will be spent on Field Service calls supporting the Rochester territory

Provide friendly and professional, internal and external customer service at all times

Keep current on new and existing products and software; attend in-house and product specific training when requested

Work efficiently in high call volume and pressure situations


Prior technical troubleshooting is preferred

Minimum 2 year IT or networking degree or experience in IT.

A+, Network+ a is a plus

Point of Sale POS experience is a plus

Solid knowledge of Windows operating systems.

Ability to work on-call rotation required

A valid driver's license, proof of auto insurance and clean driving record

We offer a competitive compensation and benefits package that includes:

Employee Stock Ownership Plan (ESOP)

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Plan

Flexible Spending Accounts (FSA)

401(k) with match

Life Insurance

Computer Purchase Program

And more!

What are the Core Values that are Needed?

In addition to our qualifications above, we want to highlight our Core Values that are a must have in order to fit into our company culture. At North Country Business Products:

We are Customer Focused

We are Associate Focused

We have an Ownership Mentality

We Take Initiative

We Embrace Change

We take our Core Values at NCBP very seriously and make hiring, promotional and recognition/reward decisions based on them.

Check us out at Opens a New Window.

NCBP is Employee Owned and Operated.

What does it mean to be an Employee Owner? Our Employee Owners consistently make decisions in the best interest of our company, our Customers and our shareholders (us!). As an Employee Owned company, everyone at NCBP is committed to your success because each and every one of us has a stake in it. Our profits are shared by all and are driven by our short and long term growth strategies and by creating raving fans of our Customers. When you work at NCBP, you get the satisfaction that comes from knowing that you own a piece of the Company that you help grow and prosper.

To apply click the apply button above


To apply please follow the link:

NCBP is an Equal Opportunity Employer. It is our policy not to discriminate against any applicant or associate because of age, sex, gender, marital status, genetic information, status with regard to public assistance, veteran status, race, color, religion, national origin, disability or any other protected characteristic protected by federal, state or local law.

Keywords: North Country Business Products, Rochester , Technical Support Analyst, Professions , Rochester, Minnesota

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