Field Service Technician I
Posted on: June 14, 2019
At STERIS, we help our Customers create a healthier and safer world
by providing innovative healthcare and life science product and
service solutions around the globe. Position SummaryThe Field
Service Technician provides preventive maintenance,
troubleshooting, repair, calibration and installation support on
various mechanical, electro-mechanical, and electronic units. The
Technician Interacts with customers on a daily basis and completes
associated administrative tasks as required. Think of this as an
electrical-mechanical-plumber-Customer Service Technician all
rolled into one! Every day, something special happens at STERIS.
What will YOU help us do next? Duties
- Perform preventive and corrective maintenance required on
STERIS and related product lines. This includes: disassembling,
replacing, or repairing defective parts; reassembling as required;
troubleshooting, adjusting/calibrating ready for use by using
standard and specialized tools by using technical manuals etc.
- Troubleshoot, repair or refurbish standard and special purpose
equipment and systems components.
- Perform administrative duties as assigned to ensure effective
planning, utilization, and required paperwork completion. This
includes, but is not limited to: communicating schedule changes to
the Customer Operations Department daily; computer synchronization
daily; complete service reports and activities within two business
days after completing a customer visit, maintain on-site Customer
Service Logs/Total Maintenance Care books according to STERIS
procedures; and maintain tools and parts inventory to prescribed
levels as required by Service Manager
- Develop and maintain effective, communicative relationships
with customers, managers. Communicate activities to customers
include scheduling of Preventive Maintenance and estimated time of
arrival for unscheduled work. Utilize provided product and industry
knowledge to assure customer's expectations of service are
- Respond to routine customer and sales questions regarding
equipment operation and performance or direct questions straight to
more experienced colleagues.
- Maintains courteous, smart and professional demeanor when
working with customers, contractors, management and colleagues.
Utilize customer protocols when entering and exiting facilities.
Follows all STERIS and Customer Health & Safety protocols and
- Learn about STERIS solutions for our customers to enhance sales
and growth in the field and pass on leads to management and sales
where possible. Closely network with all FSR II and FSR III in the
- Other duties as assigned.
- This list intends to give an overview of the duties expected
from a candidate for this position. Tasks may vary and are not
limited to the above items. Education Degree
- High School Diploma or GED
- Associate's DegreeRequired ExperienceEducation/License
RequirementsAssociate's degree in Electronics, mechanical or
similar degree, plus one year of related experience, or a High
School Diploma/GED with a minimum of five years of experience
- Excellent interpersonal and Customer communication skills
- Strong technical and troubleshooting skills
- Proficiency in computers and Windows software
- General knowledge of the following: principles and methods of
sterilization, steam generators, operating lights and tables,
industrial controls, central processing systems, and modular
- Strong organizational and problem-solving skills
- Ability to work independently without supervision
- Flexibility to handle multiple and changing priorities Ability
to work flexible hours, sometimes outside "normal business hours"
and travel as required The Scientific Division requires general
knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good
Laboratory Practices) Valid and clean driver's license Working
- Position requires routine walking, bending, kneeling, and
squatting, sitting, standing, reaching, and twisting.
- Must perform work from floor level to above shoulder height.
Must routinely lift/lower/carry 1 to 35 pounds (daily),
occasionally lift/lower 36 to 49 pounds (8 per month), and
lift/lower 50 to 100+ pounds periodically (2 per year). Must climb
ladders and/or scaffolds and work above floor height. Must crouch,
stoop or squat to work inside or under equipment, or move through
low headroom spaces.
- Position requires routine pushing, pulling, grasping and manual
dexterity in the use of hands, arms and shoulders. Walking great
lengths at a time and standing for extended periods of time. Able
to work in tight spaces.
- Push/pull wheeled transporters and/or palletized product using
up to approximately 50 lbs of force. Work in and around hospital
personnel, sensitive medical equipment and patients
- Must travel to customer sites that include, but are not limited
to: hospitals, operating rooms, laboratories, surgi-centers,
pharmaceutical production facilities, animal research centers, and
possibly morgues. May be subject to customer drug testing, customer
specific safety training, or customer SOP training.
- Flexible scheduling may be required to accommodate customer
needs. This may include working outside of an 8:00 AM to 5:00 PM
workday and weekends. Required to live within 50 miles of the
center of the territory. Commute within assigned territory is
compensable after the first 30 minutes (or 25 miles) of drive time
in the morning and the last 30 minutes (or 25 miles) of drive time
in the evening.
- The expectation is that all FSR I's pass an assessment for
promotion to FSR II by no later than their 4th annual review with
STERIS. Continued employment with STERIS in an FSR capacity is
dependent upon successful completion of the assessment and
promotion to FSR II. STERIS is a $2B+, publicly traded (NYSE: STE)
organization with approximately 12,000 associates worldwide and
operates in more than 100 countries.If you need assistance
completing the application process, please call 1 392.7047. This
contact information is for accommodation inquiries only and cannot
be used to check application status.STERIS is an Equal Opportunity
Employer. We are committed to equal employment opportunity and the
use of affirmative action programs to ensure that persons are
recruited, hired, trained, transferred and promoted in all job
groups regardless of race, color, religion, age, disability,
national origin, citizenship status, military or veteran status,
sex (including pregnancy, childbirth and related medical
conditions), sexual orientation, gender identity, genetic
information, and any other category protected by federal, state or
local law. We are not only committed to this policy by our status
as a federal government contractor, but also we are strongly bound
by the principle of equal employment opportunity.The full
affirmative action program, absent the data metrics required by --
60-741.44(k), shall be available to all employees and applicants
for employment for inspection upon request. The program may be
obtained at your location's HR Office during normal business
Keywords: Steris, Rochester , Field Service Technician I, Professions , Rochester, Minnesota
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