Network Technician - Rochester, MN
Company: Lumen Technologies
Location: Rochester
Posted on: October 23, 2024
Job Description:
The Main Responsibilities
- Analyzes and troubleshoots basic technical problems or
issues.
- Reviews and discusses service order requirements and equipment
requests with customers, evaluating customers, telecommunication
needs and suggesting additional/alternative service as
appropriate.
- Installs, maintains/repairs, and tests residential/small
business telecommunication service (POTS, Hicap circuits and
DSL).
- Makes splicing rearrangements on existing facilities in buried,
underground, aerial and building work locations.
- Performs splicing functions on all other types of outside plant
facilities where the work requires cable sheath openings.
- Performs Central Office work as required to meet customer
commitments.
- Connects wires and cables to terminals, and attaches/detaches
various kinds of hardware to wires, cables, buildings, and
poles.
- Uses hand tools, power tools (air and electric), and specialty
tools, including electric and electronic measuring devices (e.g.,
multi-meters, volt-ohm meters).
- Performs continuity and/or conformance testing.
- Reads and interprets customer service orders, repair tickets,
technical (i.e., mechanical, electrical, digital) drawings, maps,
blueprints, diagrams, etc. from supervisor or other designated
employees and performs specified work.
- Works with telecom color-coded wires and cables.
- Able to accurately locate underground cables and to repair cut
cable of all sizes.
- Ability to work varying shifts and hours including possible
mandatory overtime, weekends and holidays.
- Successful completion and passage of all applicable employment
assessments and interviews.
- Selected candidate is required to remain in the position for a
minimum of 30 months (Time in Title) and 18 months (Time in
Location).
What We Look For in a Candidate
- At least six (6) months of experience within the last five
years installing, maintaining/repairing, and testing
residential/small business telecommunication service, both POTS and
HSI.
- At least six (6) months of experience within the last five
years connecting telecom color-coded wires and cables to terminals,
attaching or detaching various kinds of hardware to wires, cables,
buildings and poles.
- Knowledge of basic electricity, as it relates to
telecommunications (through classes or on-the-job training), which
includes: knowledge related to the basic principles, theories, and
applications of electricity (e.g., voltage, current, resistance,
power, grounding, insulation, Ohm's Law, AC/DC); knowledge of basic
electrical components (e.g., conductors, insulators, switches,
capacitors, inductors, transformers) and basic circuit design; and
knowledge of the operation and application of common electrical
components and common measurement instruments (e.g., multi-meters,
oscilloscopes).
- Working knowledge of test equipment (e.g., Tech Tad, Sidekick,
volt-ohm meters, transmission measuring sets).
- Ability to complete designated amount of work in a specified
timeframe (e.g., quality jobs per day), adjusting work assignments
or schedules to meet changing work-related priorities or
demands.
- Ability to provide efficient, quality service to both internal
and external customers both face-to-face and
over-the-phone.
- Ability to work well with others to achieve common goals and to
foster a cooperative climate, as well as to work independently in
the field with little supervision.
- Ability to climb and work at elevations (e.g., from ladders,
poles, lift trucks) exceeding 18 feet.
- Ability to work in confined spaces (e.g., attics, crawl spaces,
utility holes).
- Ability to perform strenuous physical activities including, but
not limited to: lifting objects weighing over 100 pounds.
- Ability to perform job activities outdoors in different weather
conditions (e.g., extreme cold and/or heat, inclement
weather).
- A valid State driver's license with a current satisfactory
driving record, CDL preferred.
Preferred Qualifications:
- At least 12 months experience within the last five years
installing, repairing/maintaining, and testing residential/small
business telecommunication service (POTS and DSL), including Design
Services.
- At least 6 months of experience within the last five years with
GPON/HSI/Access Line installation and repair.
- At least 12 months experience within the last five years
maintaining/repairing and testing copper and/or fiber optic cable
in an underground, aerial, or buried environment.
- At least 12 months of experience within the last five years
connecting telecom color-coded wires and cables to terminals,
attaching or detaching various kinds of hardware to wires, cables,
buildings and poles.
Keywords: Lumen Technologies, Rochester , Network Technician - Rochester, MN, Professions , Rochester, Minnesota
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