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Senior Customer Support Technician

Company: VirtualVocations
Location: Rochester
Posted on: February 12, 2024

Job Description:

A company is looking for a Senior Customer Support Technician.
Key Responsibilities:

Answer customer inquiries and troubleshoot software and hardware issues
Provide efficient customer service via phone, email, and chat
Escalate unresolved issues to the appropriate level of support

Required Qualifications:

1 year of customer service experience
Experience working with technology and Microsoft applications
High school diploma or equivalent (Associate's or Bachelor's degree preferred)
Experience in a customer support center, preferably supporting business to business services or technology
Familiarity with the insurance industry

Keywords: VirtualVocations, Rochester , Senior Customer Support Technician, Professions , Rochester, Minnesota

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