IT Support Technician
Company: ASSA ABLOY
Location: Mason City
Posted on: January 27, 2023
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Job Description:
Career Opportunities: IT Support Technician (16268) Requisition
ID 16268 - Posted - Mason City, IA (12th St NW) - AADG, Inc - ASSA
ABLOY Door Group - IT, Telecom & Internet - Posting Country (1) -
Yes - Associate - 11%-30% ? Job Description Print Preview Are you
looking for a new challenge with an innovative company in the
Information Systems team? Maybe this job as IT Support Specialist
in Mason City, IA is for you! This position will be located in the
CURRIES (an ASSA ABLOY company) facility in Mason City, IA. CURRIES
has one of the largest production facilities in the industry,
embracing automation through technology and innovation. CURRIES can
provide most types and styles of steel doors and frames and is one
of the few manufacturers able to deliver both custom and standard
doors and frames on the same order. CURRIES is a member of the ASSA
ABLOY Door Group. This position is a Door Group position, with
significant infrastructure and services for the group hosted out of
the Mason City data center. The IT Support Specialist will carry
out processes to identify, track, escalate, and resolve end-user
problems as outlined by the team lead. Responsibilities will
include support of -2400 users spread over 15+ locations in the
North American continent. Provide technical assistance to computer
system users, answer questions or resolve computer problems for
clients in person, via telephone, or from remote location. The IT
Support Specialist can expect to have exposure to robotic
automation, enterprise networking, world-class technologies, and
collaborating in a global community. The ideal candidate must have
the ability to multi -task and work independently in a fast -paced
technical environment. This is a great opportunity for the right
candidate! WHAT YOU WILL BE DOING: + Provide day-to-day support of
all business system software and hardware, including iSeries and/or
ERP applications, end-user hardware, software and accounts/access +
Diagnose hardware/software faults and solve technical problems,
either over the phone or face-to-face + Work within transactional
ticketing system, documenting incidents and resolutions; Keep users
updated of status + Will work collaboratively with stakeholders to
schedule and manage daily workload and special projects. + Will be
responsible for coordinating and deploying the daily work of
contracted Services to ensure efficient remedy of Help Desk support
requests. + Will be responsible for assisting and informing the
purchasing process, configuring and installing new devices, and
assisting with inventory management. + Perform ad-hoc training for
end users in the proper use of hardware and/or software + Will
provide an exemplary and professional interface between the IT
department and all customers by sending and receiving email, phone,
and in -person communications to ensure that information flow is
accurate, timely, and professional. + This position has the
authority to stop action on work until concerns are resolved and to
initiate and/or participate in identifying and implementing actions
to correct existing and prevent future occurrences. + Remains
available to fulfill assigned "on call" responsibilities WHAT WE
ARE LOOKING FOR: + Preferred associates degree in computer science,
information systems or related field and/or equivalent work
experience. + Minimum of 5+ years combined progressive experience
working in a service desk environment, and/or providing hands on
technical support. Preferred past experience working directly with
end users in a manufacturing environment. + Experience supporting
and maintaining the following: Microsoft Suite of Products (OS,
Office, etc), General Network troubleshooting, Computer Hardware
and Peripherals, Common Application Packages (PDF, Citrix, DWG,
etc), VOIP, Anti-virus solutions, Printers (Laser, Dot Matrix,
Thermal), VPN Solutions and File Shares + Previous experience and
high comfortable level of working within Microsoft Active
Directory, Development of software deployment strategies, Video
Conferencing solutions, CAD software and Telecom solutions +
Previous exposure to: IBM iSeries, SolarWinds MSP, Practical
experience with ServiceNOW, Automated manufacturing solutions,
Digital WatchDog Video Systems, and Veeam Endpoint backup solutions
We review applications regularly, so don't wait We are building
diverse, inclusive teams, and encourage applications from everyone
who can see themselves working with us. To make sure your personal
data is safe, we don't look at any applications sent by email or
post. If you have any questions about the role or the process,
email Stephanie Mandato, Talent Acquisition Manager at
Stephanie.mandato@assaabloy.com Let's create a safer and more open
world - together! AADG, Inc. is an Equal Opportunity
Employer/Minorities/Females/Disabled/Veteran #LI-SM1 We are the
ASSA ABLOY Group Our people have made us the global leader in
access solutions. In return, we open doors for them wherever they
go. With nearly 51,000 colleagues in more than 70 different
countries, we help billions of people experience a more open world.
Our innovations make all sorts of spaces - physical and virtual -
safer, more secure, and easier to access. As an employer, we value
results - not titles, or backgrounds. We empower our people to
build their career around their aspirations and our ambitions -
supporting them with regular feedback, training, and development
opportunities. Our colleagues think broadly about where they can
make the most impact, and we encourage them to grow their role
locally, regionally, or even internationally. As we welcome new
people on board, it's important to us to have diverse, inclusive
teams, and we value different perspectives and experiences.
Keywords: ASSA ABLOY, Rochester , IT Support Technician, Professions , Mason City, Minnesota
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