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Support Analyst

Company: Careerbuilder-US
Location: Rochester
Posted on: September 25, 2022

Job Description:

Greetings! - My name is Kavya and I'm with ACS Group. I am reaching out to see if you would be interested in hearing more about this opportunity. Please give me a call - on (585) 384-2966 or let me know what time I can reach you. - Job Title: Support Analyst Duration: 06 months Physical address of worksite: Rochester, MN 55902 -Job Requirements:Job Description: - - - - - - - Receive calls from the Help Desk or directly from customers for both vended and custom applications; resolves problems, documents the resolution, and communicates the resolution to the customer. - - - - - - - Escalates more complex problems to more senior team members based on Work Unit policies. - - - - - - - Troubleshoots application problems, maintains applications, and provides input on system configuration. - - - - - - - Assists with installation and troubleshooting of business area specific applications and equipment. - - - - - - - Provides support for both vended and custom developed applications. - - - - - - - May assist with application analysis, configuration, testing, training, and implementation of applications. - - - - - - - Possesses basic understanding of application interfaces and works with vendors or interface partners to configure. - - - - - - - Partners with customers to develop relationships and an understanding of business needs, goals, and objectives. - - - - - - - Represents customer-focused support and possesses oral and written communication and interpersonal skills to be able to effectively interact with customers, vendors, and other technical areas within and external to the department. - - - - - - - Works with the customers to implement configuration changes to the applications to meet business needs. - - - - - - - May be required to provide 24/7 on-call support Interfaces routinely with colleagues, performing job responsibilities requiring virtual collaboration and partnership. - Education: Minimum Education and/or Experience Required: High School/GED and either 4 years' experience in technician, operator, or Help Desk role; OR 4 years of experience with software applications in a clinical assistant, medical assistant, or other related patient care role.

Keywords: Careerbuilder-US, Rochester , Support Analyst, Professions , Rochester, Minnesota

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