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Support Analyst

Company: American Cybersystems
Location: Rochester
Posted on: September 25, 2022

Job Description:

Job Purpose:Accomplishes business objectives by identifying information requirements; developing and maintaining processing systems; providing support to customers.Duties: * Identifies information requirements by interviewing customers; analyzing operations, information needs, and automated productions; verifying compliance with state insurance regulations; developing problem definition and requirements; documenting results. * Develops problem solutions by studying capabilities of the information systems; reviewing the processing for complex accounts; testing unusual conditions found in production to evaluate problems and offer solutions; analyzing alternative solutions; writing programs. * Verifies results by developing and completing tests for new products, system problems, enhancements, changes to production, software releases, upgrades, etc.; testing edits, modified screens, and new products prior to being transferred to a production environment. * Prepares customers to use system by providing assistance and guidance to remote processing accounts for remote entry and error corrections. * Provides reference for customers by writing user requirements; designing and producing customized reports. * Maintains system by researching processing problems; recommending modifications; resolving problems. * Improves quality results by studying, evaluating, and re-designing processes; implementing changes. * Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. * Enhances operations and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Skills/Qualifications:Software Maintenance, Requirements Analysis, Help Desk Experience, Network Performance Tuning, Software Testing, Customer Focus, System Administration, Network Troubleshooting, Problem Solving, Lotus Notes/Domino System Administration, Solaris System Administration

Keywords: American Cybersystems, Rochester , Support Analyst, Professions , Rochester, Minnesota

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