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Desktop Support Technician

Company: Creative Financial Staffing
Location: Sparta
Posted on: May 5, 2021

Job Description:

Desktop SupportABOUT THE COMPANYOur client is a leading manufacturing organization and are looking to hire a Desktop Support Analyst immediately. They offer a generous benefits package, above market pay, and a great culture. With a large and growing accounting and finance team, there is significant opportunity for growth and advancement within the department. This is a collaborative culture where you will be exposed to several different business unit functions and have the opportunity to dictate your career!Responsibilities of the Desktop Support Analyst:* Monitors network and infrastructure settings, alarms, and connectivity as a line of defense against outages system wide and isolated occurrences* Troubleshoot, test, and repair malfunctioning software applications and hardware configurations* Performs remote troubleshooting of PC LAN and Cloud based systems, identifying problems through a trouble ticket system and providing solutions or escalating the trouble ticket* Communicates the status of outage events with management and records interactions with internal clients* Basic understanding of Enterprise Networking standards and principles* Basic knowledge of desktop computer hardware and software used to troubleshoot and analyze network performance* Perform remote MAC's on an enterprise level system* Administer system permissions within the networkPreferred Qualifications of the Desktop Support Analyst:* 2 year degree in Information Technology, Information Systems, or related field* 2+ years of Tier I and/or Tier II Help Desk Support* Experience with Citrix, Cisco, and VMWare* Call Center, Desktop Support, Help Desk or related experience in a high volume, remote environment* Ability to meet deadlines and provide updates* Knowledge of Microsoft 7 and remote log-in applications* Excellent written and verbal communication skills

Keywords: Creative Financial Staffing, Rochester , Desktop Support Technician, Professions , Sparta, Minnesota

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