Client Service Representative - Broadway Veterinary Hospital
Company: Heartland Veterinary Partners LLC
Location: Rochester
Posted on: September 2, 2024
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Job Description:
About
Broadway Veterinary Hospital is located in Rochester, MN set
in-between rolling bluffs on the Zumbro River. Rochester has an
extensive parks system, the largest of which are Silver Lake and
Soldiers Field in the central part of the city. Great place to
walk, run, ride your bike and take your dog. It is a great location
for anyone looking for work-life balance in a beautiful and vibrant
city.
Broadway Vet has five exam rooms, digital radiography, digital
dental radiography, an in-house laboratory, and a digital record
system. We have a few traveling surgeons and ultrasound Specialist
on retainer to ensure maximum patient care. With this expertise we
can ensure that Broadway Vet provides the best care for all its
patients and clients. We employ 3 experienced veterinarians and
several support staff that are committed to providing quality
medicine to their patients. This practice values continuing
education and growth within the company.
Hours of operation
Monday - Friday 8:00am - 5:00pm
Pay range
$16-$19
-Position Purpose
Reporting into the Practice Manager, the Client Service
Representative (CSR), provides an exceptional experience to our
clients during every interaction. - In addition to continually
engaging the client, the CSR performs practice administrative tasks
such as record maintenance and appointment tracking. - The CSR
manages practice reception (visitor and telephone), maintenance of
veterinary medical records, accounts maintenance, cash processing,
data entry, word processing and mail services. The CSR applies
practical knowledge of practice processes and services, the basic
rules and regulations governing visitors and animal patient
treatment, and veterinary record requirements and terminology to
ensure every patient is well-cared for and every client has an
exceptional experience.
Client Service Representative Competencies
Patience & Compassion: Remaining professional while still making
Doctors, teammates, clients, and patients feel as comfortable as
possible regardless of the situation or challenges presented.
Collaboration & Teamwork: Carefully coordinating actions with
practice team members. - Quickly incorporating feedback to ensure
positive results. - Sharing ideas and being open to other's
ideas.
Communicating: Conveying patient visit outcomes to clients and
teammates to ensure successful client care applying excellent
written and verbal skills.
Active Listening: Following the expressed wishes of teammates and
clients.
Client Satisfaction: Ensuring all activities and interactions
result in the highest level of client satisfaction.
Essential Responsibilities
Leads practice opening and closing procedures per Practice Manager
instructions and practice procedures.
Ensures all public areas are clean and presentable for patients;
cleans and straightens areas including the front desk, reception
area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account
payments.
Schedules appointments for the clinic adhering to practice and
Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications;
conducts re-calls to clients on a timely basis from a call back
list.
Performs a backup of the computer system on a regular basis, as
directed.
Performs and oversees the performance of posting daily
business.
Welcomes clients and patients to the practice with a warm and
friendly demeanor and ensures an excellent experience during the
practice visit.
Answers incoming telephone calls applying proper telephone
etiquette.
Presents clients with medications, instructions, new client kits
and any other take home items.
Handles emergency situations with great care, patience, and
following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring
every experience ends in satisfaction.
Requirements / Qualifications
Benefits Offered
Paid time off
Health insurance; dental insurance; vision insurance
Retirement benefits or accounts
Bonus incentive
Flexible work schedules
Career and professional development
Keywords: Heartland Veterinary Partners LLC, Rochester , Client Service Representative - Broadway Veterinary Hospital, Other , Rochester, Minnesota
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