Centralized Talent Contact Center Agent -Bilingual (English/Spanish)
Company: Renewal by Andersen
Location: South Saint Paul
Posted on: May 6, 2024
Job Description:
Description & Requirements
RENEWAL BY ANDERSEN SUMMARY:Renewal by Andersen is a pioneer in the
window and door industry, and innovation is a huge part of who we
are. Renewal by Andersen Signature Service combines the perfect
combination of the best people in the industry, a superior process,
and an exclusive product. As such, we take great care in building a
team of skilled, passionate Difference Makers, caring for our team
members' personal and professional growth, and celebrating our
differences. We are committed to an inclusive and diverse workplace
where all people feel respected, valued, and driven to realize
their full potential. We always have opportunities for our team
members to give back to the causes they're most passionate about,
and as an Energy Star Partner of the Year for many years, Renewal
by Andersen is committed to environmental health and
sustainability. If you want to be a Difference Maker, Renewal by
Andersen is the place for you.POSITION SUMMARY: The Bilingual
Talent Acquisition Agent (TA Agent) will focus on delivering best
in class talent pipeline for Renewal by Andersen and meeting or
exceeding standards for phone screen and show rates.PRIMARY
RESPONSIBILITIES:
The TA Agent will collaborate with
field managers to support their hiring needs. The TA Agent is
expected to leverage best practice recruiting methodologies and
incorporate diversity in the candidate search. Ensure an
understanding of job duties, responsibilities, and business
requirements for each role. Conduct a high volume of phone screens
to reach at least 65% to 75% of our "interested" candidates.
Schedule interviews for management with a high goal of 75% to 85%
show rate. Reach out to candidates using our specified methods,
timing and reporting. Manage the candidate experience through the
Applicant Tracking System and Call Center technology. Support a
level of outbound calling activities when needed, using the calling
features in Enabled Plus. This also involves following the
prescribed process for resulting leads and setting future
callbacks. Source and scout potential talent using key-word
searches, social networking, and research tools. Leverage in-house
ATS to identify, attract, present, and recruit top talent. Organize
post-interview debrief/feedback with interview teams and
candidates. Maintain accurate and well-ordered documentation on all
candidates, searches, hiring manager's interactions, and other
recruiting activities. Working hours will be 9am-530pm or
10AM-630pm. Other duties as assigned by supervisor. QUALIFICATIONS
AND SKILLS:MUST HAVE QUALIFICATIONS:
High School Diploma or equivalent A
strong value system, excellent judgment, unquestioned integrity
Flexible and resilient to adapt to multiple demands, shifting
priorities and changing business condition. Ability to control
conversations in a professional, friendly manner. Desire to work in
a fast-paced, collaborate environment and effectively drive team
results. Self-motivated with very strong verbal and written
communication skills. Strong computer skills including Microsoft
office and Applicant Tracking Systems CULTURE AND BENEFITS: "Be
Orange. Be You" is how we express our belief that by embracing our
differences and empowering you, we'll be a stronger team able to
accomplish what otherwise wouldn't be possible. This Orange spirit
has helped us become the #1 innovative window and door brand* and
the one homeowners love the most.** It's also why we're committed
to supporting you to approach each day with a bright outlook.
Benefits include, and are not limited to: *
Medical/Dental/Vision/Life Insurance * Health Savings Account
contributions * Paid holidays plus PTO * 401(k) plan &
contributions * Professional development and tuition reimbursement
opportunities * Charity contributions * Nationwide career
opportunities We look forward to seeing how your unique skills,
background and experiences will inspire our team and help us
continue to be the leader we are today. In 2024, Andersen has set a
profit-sharing target of $4,000 per eligible employee, prorated as
appropriate. Profit sharing will be paid out in quarterly
installments to provide eligible employees with payments throughout
the year, with payment amounts tied to quarterly operating profit
performance. Andersen is an equal opportunity employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity or expression, pregnancy, age, disability, marital
status, national origin, citizenship, genetic information,
protected veteran status, or any other characteristic protected by
law.
Posting City:
Oak Park Heights, MN
Keywords: Renewal by Andersen, Rochester , Centralized Talent Contact Center Agent -Bilingual (English/Spanish), Other , South Saint Paul, Minnesota
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