Service Coordinator, Compressor Technique - Houston, TX
Company: Atlas Copco
Location: Houston
Posted on: March 19, 2023
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Job Description:
Passionate people create exceptional things
Did you know that the solutions we develop are a key part of most
industries? Electronics, medical research, renewable energy, food
production, infrastructure and many more.
We're everywhere! Working with us means working with the latest
technologies and groundbreaking, sustainable innovations. With our
inclusive and caring environment, you get the support and
inspiration you need to grow.
Here, your ideas are embraced, and you never stop learning.
Interested in being part of our team?
Join us on our journey for a better tomorrow.
The Role
Service Scheduling - Receive incoming calls for service of
compressed air equipment and installation of prime equipment, and
schedule service contract customers. Work with the Service Manager
to coordinate the activities of the Service Department and maximize
Service Technician utilization. Confirm service schedules with
customers. Serve as the information liaison between the Service
Manager, Service Technicians, and customers - providing regular
updates to customers regarding service that is in process. Manage
and control work in progress. Report problems that service
technicians are having to the Service Manager.
Service Administration - Secure purchase orders for service work,
and verify terms and conditions with customers. Maintain (edit as
needed) scheduled service orders in MAM and/or VisiTour (including
both manual orders and service contracts). Track and file relevant
paperwork. Order, track, follow up and expedite parts as needed.
Track and file relevant paperwork. Complete administrative
requirements for element return function.
What you can expect from us?
Drive your Career, Explore Opportunities, Realize your Passion . .
.
Attractive benefits Include:
---Excellent compensation package, including a flexible benefits
plan, and generous 401 (k) retirement plan
---Health insurance/ Dental insurance/ Vision insurance
---Paid time off
---Life & Disability insurance
---Salary based on knowledge, skills and experience.
What we expect of you?
Position requirements -
---Must have excellent organizational skills.
---Strong verbal and written communication skills; bilingual is
desirable.
---Strong experience in a customer service-related role, ability to
handle difficult customer situations professionally.
---Must be detail oriented and have excellent problem-solving
skills.
---Ability to collaborate well within own team and across different
functions within the organization.
---Must be able to manage multiple priorities with flexibility and
have a strong commitment to customer service.
---Self-motivated with a positive attitude.
---Strong aptitude for learning new processes, systems and
applications.
---Ability to work under pressure, within a fast pace
environment.
---Must be proficient in Microsoft Office, including Word and
Excel.
---Must be able and willing to work overtime if required
Experience - Minimum of two years of experience in a customer
facing role.
Education - High School diploma, some college preferred.
City
Houston
Atlas Copco is a Swedish company, the Swedish human culture
continues to flow through the veins of our 38,000 employees in more
than 90 countries. It has a strong family vibe with a warm respect
for each individual and we strive for strong diversity. We also
invest heavily in our customers, in the environment, ... but first
and foremost in our own people. In this way, we provide a
stimulating environment in which you can further develop your
competencies on a daily basis. In addition, our family-friendly
working atmosphere gives you space in your agenda planning, so that
your work and private life can be combined as easily as possible.
www.atlascopco.com/compressor-jobs
Atlas Copco Compressors LLC is an equal opportunity employer and
complies with all applicable federal, state and local fair
employment practices laws. Atlas Copco Compressors LLC strictly
prohibits and does not tolerate discrimination against employees,
applicants or any other covered persons because of race, color,
religion, creed, national origin or ancestry, ethnicity, sex,
gender (including gender nonconformity and status as a transgender
or transsexual individual), age, physical or mental disability,
citizenship, past, current or prospective service in the uniformed
services, genetic information, or any other characteristic
protected under applicable federal, state or local law. All Atlas
Copco Compressors LLC employees, other workers and representatives
are prohibited from engaging in unlawful discrimination. This
policy applies to all terms and conditions of employment,
including, but not limited to, hiring, training, promotion,
discipline, compensation, benefits and termination of
employment.
Keywords: Atlas Copco, Rochester , Service Coordinator, Compressor Technique - Houston, TX, Other , Houston, Minnesota
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