Patient Navigator - Cancer Center

Company: Mayo Clinic
Location: Rochester
Posted on: March 18, 2023

Job Description:

**Why Mayo Clinic**

Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you'll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you'll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits (https://jobs.mayoclinic.org/benefits/) . Eligibility may vary.

**Position description**

The Mayo Clinic Comprehensive Cancer Patient Navigator is a liaison between ---------------our patients and Mayo Clinic. The Patient Navigator assists the patient and family by identifying needs and facilitating the connection to resources to decrease barriers to treatment and improve overall patient experience. The Patient Navigator remains current with resource and referral information and helps identify gaps in resources offered, working within the community to help bridge those gaps. The Patient Navigator works collaboratively with staff throughout Mayo Clinic and local service providers to enhance service and referral networks. The Patient Navigator is required to adhere to the ethical, compliance, and regulatory standards set forth for the enter/department/division/program and institution. Must enjoy interacting with and serving a diverse patient population and thrive in a rapidly-changing, fast-paced environment.

**Qualifications**

+ Bachelor's degree and three years of experience in communication, customer service, or patient care **OR** Associates degree or other college certificate or diploma required with six years of experience in communication, customer service, or patient care required.

+ Experience working with oncology patients and families preferred.

+ Excellent organizational, communication and teamwork skills.

+ Very strong customer service skills and a proven ability to expeditiously resolve problems.

+ Awareness of and comfortability with connecting cancer patients and caregivers to local and national resources.

+ Must be flexible and have the ability to respond to changing priorities and varying workloads.

+ Visa sponsorship is not available for this position. This position is not eligible for F-1 OPT STEM extension.

**Additional qualifications**

+ Demonstrated listening and engaging skills is required.

+ Must be flexible and have the ability to respond to changing priorities and varying workloads.

+ Experience in a medical field, managed care or similar environment and knowledge of the Mayo system is strongly preferred.

+ Requires effective oral and written communication skills, and the ability to work in a complex environment with multi-dimensional points of view.

+ The incumbent must be able to work effectively in a consensus-style operation that expects and promotes teamwork.

+ Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail, and follow-through.

+ Must possess the ability to inspire trust and confidence, and communicate effectively with internal and external audiences.

+ Incumbent must be self-motivated, self-directed and highly organized who will promote a productive, collegial workplace and be a professional ambassador for Mayo Clinic.

+ Ability to prioritize work and handle a variety of tasks simultaneously is necessary in this position.

+ Belief in the mission and strong ethical conduct is essential.

+ Demonstrated proficiency in information technology, MS Office products, and clinical applications.

+ An understanding of a complex healthcare system and the philanthropic process is desirable.

+ Requires the ability to work collaboratively and professionally to build rapport with others at all levels of responsibility.

+ Must possess effective interpersonal skills and the ability to interact on a professional level with individuals from diverse backgrounds.

**Exemption status**

Non-exempt

**Compensation Detail**

$26.88 - $40.36 / hour

**Benefits eligible**

Yes

**Schedule**

Full Time

**Hours / Pay period**

80

**Schedule details**

+ Monday - Friday

+ Clinic Operating Hours

**Weekend schedule**

+ Weekends are not part of the usual work schedule

**International Assignment**

No

**Site description**

Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

**Recruiter**

Kaela Peterson

**EOE**

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

**Equal opportunity**

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Keywords: Mayo Clinic, Rochester , Patient Navigator - Cancer Center, Other , Rochester, Minnesota