Full Time - Customer Care Representative - Call Center
Company: Mason Companies, Inc.
Location: Chippewa Falls
Posted on: January 27, 2023
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Job Description:
JOB SUMMARY:Looking for upbeat, customer-centric individuals who
have a passion for assisting customers with their order needs for
inbound sales. This role offers meaningful work as you will play a
key part to enhance the customer experience!WHY MASON?We are a
family-owned business committed to cultivating thriving
relationships. These relationships generate growth, opportunity and
value for our customers, employees, and community. We welcome all
individuals, regardless of gender, race, religion, age, disability,
sexual orientation, national origin, identity, and experience, to
be part of our family.Our Health Benefits, Bonuses and Perks are
for you! We offer Health, Dental & Vision Insurance, Flex Spending
Account, 401K+ Company Match with Profit Sharing Eligibility for
Cash Bonus Tuition Reimbursement Scholarship Opportunities Free
Financial Planning Services, Store Discount, Career Growth
opportunities and a variety of fun company-wide events!Be part of a
collaborative and upbeat team that appreciates you! Opportunity to
learn, grow and expand your skill set in a professional
setting.SCHEDULE DETAILS :Monday - Friday, no weekends.Must be
available to work 40+ hours/week during peak business times.PRIMARY
DUTIES AND RESPONBILITIES:The below listing of essential functions
is not an inclusive listing of all duties that may be requested to
be performed by supervisor or manager.--- Answer incoming customer
contacts and assist customers with their order and/or questions.---
Process correspondence and emails in accordance with company
guidelines.--- Be accurate and efficient when processing customer
orders.--- Assist customers with questions and/or concerns.---
Follow established policy and procedures.COMPETENCIES:--- Strong
verbal communication skills.--- Above average interpersonal skills,
for both customers and co-workers.--- Effective problem solver with
the ability/personality to remain calm and positive even while
under stress.--- Detail oriented at all times.--- The willingness
to maintain a "can do" and positive attitude throughout all/any
types of interactions is expected.--- Ability to effectively listen
and productively engage with customers, regardless of the
circumstances.--- Proficient at multi-tasking.--- The drive to be
focused on what we can do for our customers, always remaining
positive.--- Able to adjust to a fast-paced environment during
busier times of the year.EDUCATION and/or EXPERIENCE:--- High
School Diploma or equivalent is preferred, but not required.---
Prior experience in customer service is strongly desired.---
Functional experience with data entry and computers is
preferred.PHYSICAL DEMANDS:The physical demands described are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.Work is generally
sedentary, with no specific need for physical coordination or
effort. This role routinely uses standard office equipment such as
computers, phones, photocopiers, filing cabinets and fax machines.
May require physical effort associated with using the computer to
access information, or occasional standing, walking, lifting needed
to carry out everyday activities.No travel is required.WORK
ENVIRONMENT:The work environment characteristics described are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.Tasks do not expose employee to physically
unpleasant or hazardous conditions.TRAINING/ORIENTATION:A training
development plan will be created and customized to the
individual.
Keywords: Mason Companies, Inc., Rochester , Full Time - Customer Care Representative - Call Center, Other , Chippewa Falls, Minnesota
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