Account Support Advisor Leader - Consumer

Company: GreatAmerica Financial Services
Location: Rochester
Posted on: January 27, 2023

Job Description:

GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.Are you the glue that keeps others together? Do you thrive in an environment where you are building others up? Want to make a meaningful difference in the lives of those you work with? You sound like our next Customer Service Manager.This people-oriented leader is responsible for proactively providing solutions that lead to exceptional customer service experience across our client base. Most importantly, this leader is key to building a strong team committed to the success of our customers.Are youA relationship builder, coach, and people enthusiast?Someone who will flourish in an environment where building a strong team is essential?Excited to support a customer centric team culture?A leader by example through your ability to prioritize, organization, and focus on the right details?A tenacious problem solver and solution finder?Then you'll excel at these essential functionsHiring: responsible for the hiring process of direct Account Support Advisors (ASA), including job resume review, team previews, debrief and offer decision discussions.Training: Ensure timely onboarding, training and administration of applicable testing of direct new hires. Utilize y-cording and one-on-one meetings to gauge performance of direct reports and identify development or training opportunities.Coaching: Day-to-day coaching of ASA team and ensure the team is equipped to adhere to consumer regulations and compliance requirements.Developing: Provide support and feedback to ASAs looking to further their development.Leading: Lead team meetings and 1:1s to better understand the work the team is handling, educating, and coaching team regarding processes and practices, and explain expectations to team members. Assist in daily ASA tasks when the need arises to ensure client expectations are met.Motivating: Create a team environment conducive to high performance and morale, consistent with GreatAmerica's principles. Continuously develop and empower the function to increase the function's maturity and self-management capability. Enhance the skill set and success of others through inspiration and motivation.Process Improvement: Analyze call data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. Proactively seek continual improvement opportunities and efficiency gains and encourage others to do so.Managing: Participate in monitoring of assigned vendor(s) through daily, weekly, and monthly reporting and quality checks.Strategy: Contribute to the strategic direction of Account Support Function through participation in Functional Leadership meetings and planning sessions.What makes you qualifiedYou have a High School graduate or equivalent.You have 3-5 years of customer service experience, demonstrated high-level customers service skills, and demonstrated high-level written and verbal communication skills.These words describe you: Detail Oriented, Ability to Multi-Task, Strong Decision Making, Collection Skills, Excellent Time Management, Accountable, High Level of Written and Verbal Communication Skills & Customer Oriented, and a Complaint Resolver.You'll work hard, you'll have fun and you'll enjoy a competitive total rewards packageAt GreatAmerica we offer a compensation program with market-competitive base pay and pay-for-performance incentives (bonuses) for all roles. We share rewards because we believe every single person here contributes to GreatAmerica's success. But GreatAmerica's total rewards extends beyond just a paycheck and is designed to enrich our team members' personal and professional lives in many ways, including:Planning for Your Future: we set you up for long-term success through our competitive 401(k) plan with company matching and annual profit sharing.Your Leadership fast-tracking programs: if leadership is on your horizon, we've got your back. We have a Building GREAT Leaders program, Dale Carnegie programs, and we contribute to your development through our educational tuition assistance program.Prioritizing Your Health & Wellbeing: we support your work-life interests through programs like our gym reimbursement, employee assistance program, and many company sponsored events hosted through our GreatAmerica Network Group.Your Time Away: competitive time off and flexible working arrangements allow you to do your best work and take the time you need to decompress. We have 10 paid sick days a year, and if you don't use it you can convert up to 70% into additional paid time off the next year.A strong organizational culture focused on our greatest asset: you!If your experience is close to what we're looking for, please consider applying. Experience comes in many forms - skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage you to consider applying if you feel you can make a strong impact in this role.Please note, this position is not currently eligible for sponsorship for employment authorization.At GreatAmerica, we're looking to grow our business through our people. Are you looking to grow your career? If so, submit your application at www.Greatamerica.Com/careers.

Keywords: GreatAmerica Financial Services, Rochester , Account Support Advisor Leader - Consumer, Other , Rochester, Minnesota