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Regional Service Representative - Southeast Region

Company: Mayo Clinic Hospital-Saint Mary's (Rochester, Minn
Location: Rochester
Posted on: January 27, 2023

Job Description:

Job Title

Regional Service Representative - Southeast Region


Laura Heyde




This position will require you to work from an office in your home located within the territory of support which includes, Florida, Georgia, and Northern Alabama. Relocation to the territory is required within 12 weeks of hire.

As a Regional Service Representative you will manage and maintain multiple client accounts within your designated territory by expanding relationships within the laboratory to support the Mayo Clinic Laboratories (MCL) business model. Dedicated to being a client advocate, you will promote retention and satisfaction by driving the cross-departmental MCL staff to analyze client feedback to enhance business and operational processes. You will also provide technical onsite visits to support growth and service recovery as needed. Additional activities include:
Managing onboarding activities tailored to new facilitys needs
Establishing long standing business relationships with clients various laboratory and pathology departments, while developing an extensive understanding of each client and identifying key decision-makers
Actively partnering with team members by fostering an inclusive work environment and respecting others with different backgrounds, experiences and perspectives
Training expert for electronic ordering applications and navigating MCLs products and services
Contributing to strategic initiatives for clients as outlined with territory, operational and business teams
Assisting and supporting outreach initiatives
Identifying and promoting opportunities to improve test utilization
Providing education and acting as liaison to the client contacts to MCL/Department of Laboratory Medicine and Pathology (DLMP) subject matter experts
Actively promoting test campaigns, projects and initiatives directed by Information Technology, Product Management, Marketing, and Technologist Support
Gathering insights from clients as requested by internal work groups
Bringing value to clients by tailoring interactions and messaging to fit the clients needs and objectives
Remaining accessible to clients and internal staff for timely response and engagement
Coordinating the deployment of Mayo resources in an efficient and effective manner, while escalating feedback and issues appropriately
Comfortable working in a fast-paced ambiguous environment
Practicing and promoting teamwork and communication
Documenting client interactions

*Individuals hired to this position are required to complete 2 years in this position before becoming eligible to transfer to other positions within Mayo Clinic.

**This position is not eligible for visa sponsorship with the exception of the TN visa classification; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Exemption Status


Job Posting Number


Hours/Pay Period


Schedule Details

Monday - Friday

Compensation Detail

Required education, experience, and tenure, along with internal equity will be considered when an offer is extended. The pay range for this position is $75,000 - $113,000 / annually.

Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Job Posting Category



To be considered for this position you must have a bachelor's degree in business or scienceand5 years of clinical laboratory experience in a hospital setting.

*DLMP employees that have been in their current lab/position for less than 2 years must attach an early release approval from their supervisor.

**This position is not eligible for visa sponsorship with the exception of the TN visa classification; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Additional Qualifications

You will be a good fit for this position if you possess the skills below.
Masters degree, and/or accreditation by a national agency (MT, CLS, MLS, MB, CG, MP or HTL) preferred.
Leadership, management, and/or Outreach experience
Good human relations and communications skills
High level of technical competence and confidence
Adaptable, flexible, creative, dependable, responsible and able to perform well within multifunctional environments
Customer focused
Ability to manage several projects or tasks simultaneously and to exercise appropriate judgment when prioritizing projects
Decision making and problem-solving ability
Ability to function and work in a diverse work environment while offering assistance and providing direction to clients in a concise, sensitive, and professional manner, keeping a positive and courteous tone.
For international/foreign-trained applicants, it is the responsibility of the applicant to provide Mayo Clinic the following transcript information in your application: MUST have a DETAILED equivalency evaluation. The applicant is responsible for the cost associated with obtaining the equivalency evaluation. MUST show US equivalent degree
Evaluation MUST be completed from an organization listed as a member of the National Association of Credential Evaluation Services (NACES) OR the Association of International Credential Evaluators, Inc. (AICE)

License or Certification

A valid driver's license and a good driving record are required, along with the ability to travel extensively on all forms of major public transportation. 80% travel is required.

Benefit Eligible


Weekend Schedule


Site Description

This position will require you to work from an office in your home located within the territory of support which includes Florida, Georgia, and Northern Alabama . Relocation to the territory is required within 12 weeks of hire.

Why Mayo Clinic?

Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. At Mayo Clinic, we invest in you with opportunities for growth and development. Our benefits and compensation package are highly competitive for additional information please visit as eligibility may vary. We are excited to invite you to be a part of our team within the (DLMP) where youll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Diversity and inclusion are integral to Mayo Clinic's mission to provide excellent, culturally relevant care in a welcoming environment to allindividuals from a wide variety of backgrounds. In DLMP and Mayo Collaborative Services (MCS), we aim to diversify our workforce and to create an inclusive work environment where differences are valued, allowing individuals to achieve and contribute to their fullest potential. By leveraging the strengths that each diverse individual and group brings to the table, we gain the strategic advantages of accelerated innovation, better problem solving, enhanced productivity and job satisfaction, improved quality, and, most importantly, we find better ways to meet the needs of our patients.



Remote Worker


Career Profile Page

Clinical Labs


Full Time


Mayo Collaborative Services

International Assignment



United States

Keywords: Mayo Clinic Hospital-Saint Mary's (Rochester, Minn, Rochester , Regional Service Representative - Southeast Region, Other , Rochester, Minnesota

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