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Customer Care Specialist

Company: Metallics, Inc
Location: Onalaska
Posted on: November 26, 2022

Job Description:

Metallics is recognized worldwide as a leading supplier of identification, decoration, and promotional products. We serve thousands of customers ranging from small start up companies to Fortune 500 companies. We are currently looking to fill a Customer Care Specialist position.

The Customer Care Specialist provides exceptional support and information about products and services to customers. They will contribute to the success of Metallics, Inc. by communicating information effectively and efficiently to both internal and external customers.

1. Monitors and responds to customer phone calls, emails and faxes
2. Ensures proper action is taken to resolve customer problems and concerns issues as necessary
3. Maintains customer records and files paperwork accordingly
4. Pulls paperwork for processing quotes and purchase orders
5. Provides follow up to internal and external customers effectively and efficiently
6. Access and navigates customer web portals
7. Work effectively as a team player, helping others when needed.
8. Maintains an organized workspace
9. All other duties as assigned

To successfully perform this position, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
- Previous experience in customer service is preferred
- Some experience with industry products or services is preferred
- Excellent verbal and written communication skills
- Ability to work proficiently in Outlook, Excel, and Word
- Ability to multi-task and maintain a manageable workload by efficiently utilizing available time and tools.

The physical demands and work environment described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The individual must be able to be seated for extended periods of time
- The individual must be able to lift up to 15 lbs occasionally

The hours for this position are primarily 7:30 am to 4:00 pm Monday through Friday. Some overtime is required, as needed.

This position is non-exempt (hourly).

No physicals or pre-screening required for employment.

Get you started faster -- start within days of your job offer.

Get your money faster - weekly payroll!

Opportunities for advancement within the company!

Regular employee appreciation events!

We have an awesome benefits plan!

Benefits include:
*Health Insurance*
_-Weekly premiums as low as $38_
_-FREE healthcare at Neighborhood Family Clinics_
*Supplemental Insurance*
_-Critical Illness_
*Dental and Vision Insuranc*e
_-Dental and Vision options available at as little as $3 per week_
*Life Insurance*
_-100% employer paid premiums_
_-Additional voluntary life insurance available_
*Vacation Time/Time Off*
_-Earned as you go! Accrual based on years of service._
_-Flexible scheduling for appointments_
*Paid Holidays*
_-Standard paid holidays_
_-Employer match available_

And much more!

\*\*\*\* Apply online at: \*\*\*\*

Or fill out an application at: W7274 County Highway Z Onalaska WI, 54650

Job Type: Full-time

Pay: $16.76 - $18.85 per hour

* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
* 8 hour shift
* Monday to Friday

Work Location: One location%58047475%

Keywords: Metallics, Inc, Rochester , Customer Care Specialist, Other , Onalaska, Minnesota

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