Seasonal Macy's Toys R Us Champion, Apache
Posted on: September 24, 2022
Immediate Openings - Start Right Away!
Competitive Hourly Rates
Schedules to meet your availability!
Employee Discount at Macy's AND Bloomingdales
Macy's is proudly America's Department Store. There's a reason
we've been around for 160 years. Customers come to us for fashion,
value and celebration. Macy's is also known for giving back to our
The magic of Macy's ultimately comes alive in our stores, and our
store colleagues are the ones making it happen. They provide
outstanding customer service, create a memorable shopping
experience, and drive sales results. A store position at Macy's
(seasonal, part-time, or full-time) is the perfect way to explore
the world of retail. Some of Macy's top executives started their
careers as part-time retail sales associates. Our store positions
are ideal for forming relationships, building teams, and developing
leadership skills to grow your career at Macy's. Macy's stores are
ideal for building capability in creating partnerships, building
teams, and developing the leaders of tomorrow. Macy's is the
"Academy" for retail careers.
A store colleague position (whether it's a seasonal job, part-time
retail job, or a full-time career) is the perfect way to launch a
career in the world of retail. Many of Macy's top executives
started their careers in part-time retail sales roles, or as recent
college graduates into our development programs in the various
functions at Macy's.
The Seasonal Champion will be responsible for prioritizing the
customer experience through active supervision, driving a selling
culture through omni-channel strategies and enhancing the service
culture. As part of the Store Leadership Team, you will have a key
role in communicating expectations and priorities to colleagues.
You will help create a fun and engaging store environment for
customers and colleagues. You will be expected to flex between
responsibilities as needed to support the changing needs of the
In order to present our customers with the best holiday shopping
experience, many of our Seasonal Champion Colleagues arrive prior
to store opening and remain after closing to ensure we are ready to
make Macy's magic. Seasonal colleagues will have the opportunity to
work a flexible schedule on a temporary basis, which may include
early mornings, evenings, weekends and busy events such as the day
after Thanksgiving and the day after Christmas. And don't forget -
just in time for holiday shopping, you will receive an employee
discount of up to 20% starting your first day!
Active Supervision & Customer Experience:
Conduct health & safety checks as colleagues report for work to
ensure a safe environment for colleagues and customers
Provide Active Supervision by continually circulating the selling
floor, directing colleagues and supporting daily priorities to
optimize the customer experience and increase sales. Redirecting
support as needed.
Lead activities to ensure customer readiness and exceptional
presentation standards. Alert Store Leaders of any opportunities
that are not aligned with this goal.
Role model ability to build lasting customer relationships (provide
colleagues with fast-feedback and redirection to foster the same
behaviors and recognize colleagues for practicing them).
Help build a proactive and solution-oriented customer centric
culture in-shop to ensure consistent customer experiences.
Have practical knowledge of store systems (POS, MPOS, RF equipment,
MyClient, MyStore App) and ability to educate others.
Handle various responsibilities related to the physical operation
of the facility, including activities required to open and close
the building, as well as involvement in daily back-of-house
Regular, dependable attendance and punctuality.
Oversee all fulfillment and in store pickup functions to ensure
tasks are expedited and completed
Participate in Omni Checkpoints to discuss & resolve the status of
open aged orders and daily processes
Process shippable returns and abandoned in store pickup orders
Provide single voice to Ops/AP Manager, Receiving Team Manager,
Merchandise Team Manager and My Shop Managers regarding daily
Ensure that all fulfillment selling/Omni coverage shifts are filled
and assist in training of new colleagues as needed
Utilize daily fulfillment workload planner to ensure adequate
scheduling and flex resources
Monitor dashboard/alerts to ensure timely completion of BOPS (Buy
Online Pickup in Store) process
Utilize reporting to ensure achievement of daily metrics (fill
rate, Speed to Ship, BOPS Ready On Time, etc.)
Be proficient in SP Manager, myShip, handheld devices, POS and MPOS
systems including Search and Send and BOPS
Ability to perform interviews and recognize friendly,
customer-focused individuals to be hired into Selling and Support
Conduct Welcome Calls to newly hired colleagues and support Store
Leaders in onboarding seasonal colleagues
Support seasonal colleagues in key onboarding activities such as
store tours, colleague schedule pick-up,
Act as a liaison for seasonal colleagues and Incumbent Ambassadors
to ensure a positive and productive onboarding experience.
Qualifications and Competencies:
At least one year of supervisory experience preferred
Strong interpersonal skills with proven ability to communicate and
share information with diverse groups of customers and peers.
Resourceful and able to adapt quickly to changing priorities
Resourceful self-starter, works well independently as well as part
of a team, and ability to adapt quickly to changing priorities
Ability to work a flexible schedule with retail hours, including
day, evening, weekends, and/or holidays
Position requires prolonged periods of standing/walking around
store or department
May involve reaching, crouching, kneeling, stooping and color
Frequent use of computers and other technology, necessary to
perform job functions, including handheld equipment, cash register
and ability to process register transactions
This position involves constant moving and standing. Involves
standing for at least two consecutive hours. Involves lifting at
least 30 lbs.
Keywords: Macy's, Rochester , Seasonal Macy's Toys R Us Champion, Apache, Other , Rochester, Minnesota
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