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Senior Experience Design Researcher - CDH - Remote

Company: Mayo Clinic
Location: Rochester
Posted on: August 8, 2022

Job Description:

Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2021-2022) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you'll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you'll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit . Eligibility may vary.

Position description

As a Senior User Experience Researcher, you will help your team of UX designers, product managers, and engineers to understand user needs. You will work with stakeholders across functions and levels and have an impact at all stages of product design and development.

You will explore user behaviors and motivations by conducting primary research such as field studies, interviews, card sorts, tree tests, diary studies, participatory design workshops, surveys, usability tests, and behavioral data analysis. Work directly with patients, providers, and other users of our digital products, conducting and coordinating studies and synthesizing the research into findings for consideration and discussion. Other responsibilities and qualifications include:

  • Establish the goals of the research, the methods they will use to gather data, and the budget and timelines required.
  • Create recruiting screeners, test scripts, and interview guides, and utilize a variety of methods (including in-person, remote/ moderated, remote/unmoderated, etc.) to conduct sessions.
  • Recruit participants and/or provide oversight to vendors that assist with research and/or subject recruitment. Create a deep understanding and empathy for our customers.
  • Understand how research impacts our products and the relevance of research to our products and key stakeholders; identify risks and create mitigation strategies.
  • Effective communication skills, including the ability to clearly and concisely articulate research, ideas, and perspectives in a diplomatic and persuasive manner.
  • Demonstration of exemplary work and professionalism as a non-managing leader in the XD team, including establishing an environment of psychological safety; the ability to build professional, productive, trusting relationships with partners and team members.
  • The ability to communicate persuasively and passionately about the value of the discipline and demonstrate the impact of research on business objectives.
  • Contribute to the evolution of our user research repository and body of knowledge.
  • Collaborate with and inspire others on the research team, keeping up with the industry evolution including best practices, research methods, new trends, and tools. The ability to manage ambiguity, work autonomously, and multi-task in a fast-paced environment.
  • Experience with Agile-based functional teams/squads.
    This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.



    7+ years proven success leading user research projects with demonstrated impact in an agency or enterprise setting (Healthcare experience a plus).

    Additional qualifications

    BS or MS in Human-Centered Design, Human Factors, Cognitive Psychology or related discipline preferred, but not required. A compelling portfolio of professional research work that showcases your skills and deliverables. End-to-end knowledge of all stages of research (study design, recruiting, moderation, analysis and reporting). Experience with a variety of research tools, such as User Zoom,, dScout, Optimal Workshop, Tobii Eye Tracker, Dovetail, or similar tools. Strong oral and written communication skills, including presentation skills and an ability to persuasively articulate research perspective.
    Experience and training in Personal Identification Information (PII) or Personal Health Information (PHI) (preferred). Experience working with Accessibility concerns for Digital product (preferred). Comfortable in a fast-paced, iterative/agile design process. A working style that demonstrates respect, initiative, ownership, transparency, and accountability. Have a genuine passion for helping people who need our help the most. This role may be performed at any of our Mayo Clinic locations or fully remote.

    Exemption status

    Compensation Detail
    $134,201 - $194,563 / year

    Benefits eligible

    Full Time

    Hours / Pay period

    Schedule details

    Monday - Friday daytime hours. This position is 100% remote; can work from anywhere in the U.S.

    Weekend schedule


    International Assignment

    Site description

    Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

    Laura Percival

    As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Keywords: Mayo Clinic, Rochester , Senior Experience Design Researcher - CDH - Remote, Other , Rochester, Minnesota

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