Senior Experience Design Researcher - CDH - Remote
Company: Mayo Clinic
Posted on: August 8, 2022
Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World
Report, 2021-2022) and ranked #1 in more specialties than any other
care provider. We have a vast array of opportunities ranging from
Nursing, Clinical, to Finance, IT, Administrative, Research and
Support Services to name a few. Across all locations, you'll find
career opportunities that support diversity, equity and inclusion.
At Mayo Clinic, we invest in you with opportunities for growth and
development and our benefits and compensation package are highly
competitive. We invite you to be a part of our team where you'll
discover a culture of teamwork, professionalism, mutual respect,
and most importantly, a life-changing career!
Mayo Clinic offers a variety of employee benefits. For additional
information please visit . Eligibility may vary.
As a Senior User Experience Researcher, you will help your team of
UX designers, product managers, and engineers to understand user
needs. You will work with stakeholders across functions and levels
and have an impact at all stages of product design and
You will explore user behaviors and motivations by conducting
primary research such as field studies, interviews, card sorts,
tree tests, diary studies, participatory design workshops, surveys,
usability tests, and behavioral data analysis. Work directly with
patients, providers, and other users of our digital products,
conducting and coordinating studies and synthesizing the research
into findings for consideration and discussion. Other
responsibilities and qualifications include:
- Establish the goals of the research, the methods they will use
to gather data, and the budget and timelines required.
- Create recruiting screeners, test scripts, and interview
guides, and utilize a variety of methods (including in-person,
remote/ moderated, remote/unmoderated, etc.) to conduct
- Recruit participants and/or provide oversight to vendors that
assist with research and/or subject recruitment. Create a deep
understanding and empathy for our customers.
- Understand how research impacts our products and the relevance
of research to our products and key stakeholders; identify risks
and create mitigation strategies.
- Effective communication skills, including the ability to
clearly and concisely articulate research, ideas, and perspectives
in a diplomatic and persuasive manner.
- Demonstration of exemplary work and professionalism as a
non-managing leader in the XD team, including establishing an
environment of psychological safety; the ability to build
professional, productive, trusting relationships with partners and
- The ability to communicate persuasively and passionately about
the value of the discipline and demonstrate the impact of research
on business objectives.
- Contribute to the evolution of our user research repository and
body of knowledge.
- Collaborate with and inspire others on the research team,
keeping up with the industry evolution including best practices,
research methods, new trends, and tools. The ability to manage
ambiguity, work autonomously, and multi-task in a fast-paced
- Experience with Agile-based functional teams/squads.
This vacancy is not eligible for sponsorship/ we will not sponsor
or transfer visas for this position.
7+ years proven success leading user research projects with
demonstrated impact in an agency or enterprise setting (Healthcare
experience a plus).
BS or MS in Human-Centered Design, Human Factors, Cognitive
Psychology or related discipline preferred, but not required. A
compelling portfolio of professional research work that showcases
your skills and deliverables. End-to-end knowledge of all stages of
research (study design, recruiting, moderation, analysis and
reporting). Experience with a variety of research tools, such as
User Zoom, Usertesting.com, dScout, Optimal Workshop, Tobii Eye
Tracker, Dovetail, or similar tools. Strong oral and written
communication skills, including presentation skills and an ability
to persuasively articulate research perspective.
Experience and training in Personal Identification Information
(PII) or Personal Health Information (PHI) (preferred). Experience
working with Accessibility concerns for Digital product
(preferred). Comfortable in a fast-paced, iterative/agile design
process. A working style that demonstrates respect, initiative,
ownership, transparency, and accountability. Have a genuine passion
for helping people who need our help the most. This role may be
performed at any of our Mayo Clinic locations or fully remote.
$134,201 - $194,563 / year
Hours / Pay period
Monday - Friday daytime hours. This position is 100% remote; can
work from anywhere in the U.S.
Mayo Clinic is located in the heart of downtown Rochester,
Minnesota, a vibrant, friendly city that provides a highly livable
environment for more than 34,000 Mayo staff and students. The city
is consistently ranked among the best places to live in the United
States because of its affordable cost of living, healthy lifestyle,
excellent school systems and exceptionally high quality of
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic
is committed to creating an inclusive environment that values the
diversity of its employees and does not discriminate against any
employee or candidate. Women, minorities, veterans, people from the
LGBTQ communities and people with disabilities are strongly
encouraged to apply to join our teams. Reasonable accommodations to
access job openings or to apply for a job are available.
Keywords: Mayo Clinic, Rochester , Senior Experience Design Researcher - CDH - Remote, Other , Rochester, Minnesota
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