Desk Operations Specialist - Multiple Departments Multiple Openings
Company: Mayo Clinic
Location: Saint Charles
Posted on: June 24, 2022
Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World
Report, 2020-2021) and ranked #1 in more specialties than any other
care provider. We have a vast array of opportunities ranging from
Nursing, Clinical, to Finance, IT, Administrative, Research and
Support Services to name a few. Across all locations, you'll find
career opportunities that support diversity, equity and inclusion.
At Mayo Clinic, we invest in you with opportunities for growth and
development and our benefits and compensation package are highly
competitive. We invite you to be a part of our team where you'll
discover a culture of teamwork, professionalism, mutual respect,
and most importantly, a life-changing career!
Mayo Clinic offers a variety of employee benefits. For additional
information please visit . Eligibility may vary.
This posting is for applicants external to Mayo Clinic only.
Internal candidates please search for Desk Operation Specialist in
the internal candidate zone.
Desk Operations has various Desk Operation Specialist positions
available in multiple locations, schedules and shifts are dependent
upon position availability at any given time. Applicants are not
applying for a specific area. Qualified applicants are pooled for
consideration by any/all active hiring managers.
Desk Operations Specialists work with physicians and other health
care professionals to anticipate and respond to patient needs and
the requests of the health care team.
You will be responsible for coordinating the details of the
patient's visit by:
- Scheduling appointments
- Preparing the patient for their appointment
- Completing pre-examination record information
- Managing the flow of patient material
- Communicating scheduling delays or changes
- Serving as a direct contact and resource to the patientThis
role may also support access and navigation activities, including
greeting patients and visitors, assisting in navigation, verifying
patient appointments and/or visitor status in the EHR, and
following designated screening scripts and process flows.
Click to watch a short video to learn more about the opportunity to
join Mayo Clinic as a Desk Operations Specialist
Position is 100% on-site.
High school diploma/GED and minimum two years' customer service
experience in an environment requiring multi-tasking, such as a
call center, administrative/physician's office, appointment
scheduler or retail/ service industry; OR Associate's Degree.
Individuals that have not completed a Medical Terminology course
will be required to successfully complete a Medical Terminology
course within six months of employment.
--- Excellent communication and interpersonal skills
--- Superior customer service skills
--- Desire to work in team environment
--- Computer skills including Windows-based applications and
intranet/internet use with the ability to keyboard and navigate
through multiple applications.
--- Problem solving and decision-making skills
--- Ability to multi-task and prioritize
--- Adaptable to change
Must be willing to adjust work schedules in response to department
or clinical needs. Basic Life Support (BLS) may be required in some
areas. Individuals may also need to complete additional coursework
Associate's Degree and coursework in a healthcare related field is
preferred. Exposure to electronic health record preferred.
$19.52 - $27.38 / hour
Hours / Pay period
Monday through Friday day shifts: 8 hour shifts between the hours
of 6am-6pm (or later dependent on department). Most departments
will rotate shifts.
Position is 100% on-site.
Limited but when needed
Mayo Clinic is located in the heart of downtown Rochester,
Minnesota, a vibrant, friendly city that provides a highly livable
environment for more than 34,000 Mayo staff and students. The city
is consistently ranked among the best places to live in the United
States because of its affordable cost of living, healthy lifestyle,
excellent school systems and exceptionally high quality of
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic
is committed to creating an inclusive environment that values the
diversity of its employees and does not discriminate against any
employee or candidate. Women, minorities, veterans, people from the
LGBTQ communities and people with disabilities are strongly
encouraged to apply to join our teams. Reasonable accommodations to
access job openings or to apply for a job are available.
Keywords: Mayo Clinic, Rochester , Desk Operations Specialist - Multiple Departments Multiple Openings, Other , Saint Charles, Minnesota
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