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Desk Operations Specialist - Multiple Departments Multiple Openings

Company: Mayo Clinic
Location: Rochester
Posted on: June 24, 2022

Job Description:

Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you'll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you'll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit . Eligibility may vary.


Position description
This posting is for applicants external to Mayo Clinic only. Internal candidates please search for Desk Operation Specialist in the internal candidate zone.

Desk Operations has various Desk Operation Specialist positions available in multiple locations, schedules and shifts are dependent upon position availability at any given time. Applicants are not applying for a specific area. Qualified applicants are pooled for consideration by any/all active hiring managers.

Desk Operations Specialists work with physicians and other health care professionals to anticipate and respond to patient needs and the requests of the health care team.
You will be responsible for coordinating the details of the patient's visit by:

  • Scheduling appointments
  • Preparing the patient for their appointment
  • Completing pre-examination record information
  • Managing the flow of patient material
  • Communicating scheduling delays or changes
  • Serving as a direct contact and resource to the patientThis role may also support access and navigation activities, including greeting patients and visitors, assisting in navigation, verifying patient appointments and/or visitor status in the EHR, and following designated screening scripts and process flows.


    Click to watch a short video to learn more about the opportunity to join Mayo Clinic as a Desk Operations Specialist
    Position is 100% on-site.

    Qualifications
    High school diploma/GED and minimum two years' customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry; OR Associate's Degree.

    Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment.




    Additional qualifications
    --- Excellent communication and interpersonal skills
    --- Superior customer service skills
    --- Desire to work in team environment
    --- Computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications.
    --- Problem solving and decision-making skills
    --- Ability to multi-task and prioritize
    --- Adaptable to change

    Must be willing to adjust work schedules in response to department or clinical needs. Basic Life Support (BLS) may be required in some areas. Individuals may also need to complete additional coursework upon hire.

    Associate's Degree and coursework in a healthcare related field is preferred. Exposure to electronic health record preferred.


    Exemption status
    Non-exempt

    Compensation Detail
    $19.52 - $27.38 / hour

    Benefits eligible
    Yes

    Schedule
    Full Time

    Hours / Pay period
    Variable

    Schedule details
    Monday through Friday day shifts: 8 hour shifts between the hours of 6am-6pm (or later dependent on department). Most departments will rotate shifts.

    Position is 100% on-site.


    Weekend schedule
    Limited but when needed

    Site description
    Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

    Recruiter
    Brianna Hanna

    EOE
    As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Keywords: Mayo Clinic, Rochester , Desk Operations Specialist - Multiple Departments Multiple Openings, Other , Rochester, Minnesota

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