Telephone Operator
Company: Mayo Clinic
Location: Rochester
Posted on: May 16, 2022
|
|
Job Description:
**Why Mayo Clinic**
Mayo Clinic is the nation's best hospital (U.S. News & World
Report, 2020-2021) and ranked #1 in more specialties than any other
care provider. We have a vast array of opportunities ranging from
Nursing, Clinical, to Finance, IT, Administrative, Research and
Support Services to name a few. Across all locations, you'll find
career opportunities that support diversity, equity and inclusion.
At Mayo Clinic, we invest in you with opportunities for growth and
development and our benefits and compensation package are highly
competitive. We invite you to be a part of our team where you'll
discover a culture of teamwork, professionalism, mutual respect,
and most importantly, a life-changing career!
Mayo Clinic offers a variety of employee benefits. For additional
information please visit Mayo Clinic Benefits
(https://jobs.mayoclinic.org/benefits/) . Eligibility may vary.
**Position description**
The Telephone Operator is responsible for processing all incoming
calls from Mayo Clinic patients, visitors, clinic staff,
administrative staff, support staff and the general public. The
Operator operates the paging systems for authorized personnel over
a, public address system, emergency voice pagers and display
priority pagers. Operator processes emergency procedures for the
Mayo Clinic, utilizes and updates an electronic directory database,
web site, and other reference material for effective distribution
of information and calls. The Operator assists all callers in a
polite, articulate, professional, and clear manner. Ability to
search phonetically in a database is required. Responsibilities and
tasks can be repetitive and persistent, but must be supported in a
courteous manner through the duration of a full shift. Operator
must be able to accurately process a high rate of telephone calls
over an extended period of time. Because the Telecommunications
Center is operational 24 hours a day, shift 1, 2 and 3 training is
required of all Telephone Operators.
**Qualifications**
Requires a high school diploma or equivalent (G.E.D.). Computer and
keyboarding experience is required. Applicant must have multi-phone
line experience. Applicant must possess a high level of
concentration, memory retention, and attention to detail. Applicant
is required to have a minimum of 2 years customer service
experience. Applicant must display competency of the following
skills: spoken communication, interaction and versatility, decision
making and problem solving, coping, commitment to task, tolerance
of ambiguity, decisiveness, alertness and perceptivity. Accuracy is
necessary as well as the ability to think and respond quickly in
stressful or emergency situations. Strong communications skills,
the ability to work both with a team and independently are
required. Physical requirements include the ability to do the
following: view a computer monitor and read newsprint font style
and size, hear in both ears, sit at a computer desk, work in
varying light levels and perform repetitive upper body motions for
an eight hour shift.
**Additional qualifications**
Telephone Operator are required to clearly speak, write, and
understand the English language as well as be understood while
speaking the English language.
**License or certification**
**Exemption status**
Non-exempt
**Compensation Detail**
Education, experience and tenure may be considered along with
internal equity when job offers are extended.
**Benefits eligible**
Yes
**Schedule**
Part Time
**Hours / Pay period**
48 hours every two week pay period
**Schedule details**
Week 1
Wed - 0930-1800
Thu - 0930-1800
Fri - 0930-1800
Sat - off
Sun - off
Mon - off
Tue - off
Week 2
Wed - off
Thu - off
Fri 0630-1500
Sat - 0630-1500
Sun - 0630-1500
Mon - Off
Tue - Off
**Weekend schedule**
Every other wknd 0630-1500.
**International Assignment**
No
**Site description**
Mayo Clinic is located in the heart of downtown Rochester,
Minnesota, a vibrant, friendly city that provides a highly livable
environment for more than 34,000 Mayo staff and students. The city
is consistently ranked among the best places to live in the United
States because of its affordable cost of living, healthy lifestyle,
excellent school systems and exceptionally high quality of
life.
**Recruiter**
Robin Canion
**EOE**
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic
is committed to creating an inclusive environment that values the
diversity of its employees and does not discriminate against any
employee or candidate. Women, minorities, veterans, people from the
LGBTQ communities and people with disabilities are strongly
encouraged to apply to join our teams. Reasonable accommodations to
access job openings or to apply for a job are available.
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic
is committed to creating an inclusive environment that values the
diversity of its employees and does not discriminate against any
employee or candidate. Women, minorities, veterans, people from the
LGBTQ communities and people with disabilities are strongly
encouraged to apply to join our teams. Reasonable accommodations to
access job openings or to apply for a job are available.
**Equal opportunity**
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic
is committed to creating an inclusive environment that values the
diversity of its employees and does not discriminate against any
employee or candidate. Women, minorities, veterans, people from the
LGBTQ communities and people with disabilities are strongly
encouraged to apply to join our teams. Reasonable accommodations to
access job openings or to apply for a job are available.
Keywords: Mayo Clinic, Rochester , Telephone Operator, Other , Rochester, Minnesota
Click
here to apply!
|