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Desk Operations Specialist

Company: Mayo Clinic
Location: Waltham
Posted on: January 16, 2022

Job Description:

Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you'll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you'll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.


Position description
This posting is for applicants external to Mayo Clinic only. Internal candidates please search for Desk Operation Specialist in the internal candidate zone.

Desk Operations has various Desk Operation Specialist positions available in multiple locations, schedules and shifts are dependent upon position availability at any given time. Applicants are not applying for a specific area. Qualified applicants are pooled for consideration by any/all active hiring managers.

Desk Operations Specialists work with physicians and other health care professionals to anticipate and respond to patient needs and the requests of the health care team.
You will be responsible for coordinating the details of the patient's visit by:

  • Scheduling appointments
  • Preparing the patient for their appointment
  • Completing pre-examination record information
  • Managing the flow of patient material
  • Communicating scheduling delays or changes
  • Serving as a direct contact and resource to the patientThis role may also support access and navigation activities, including greeting patients and visitors, assisting in navigation, verifying patient appointments and/or visitor status in the EHR, and following designated screening scripts and process flows.

    https://www.youtube.com/watch?v=ru7-fUapM6E
    Click to watch a short video to learn more about the opportunity to join Mayo Clinic as a Desk Operations Specialist

    Qualifications
    High school diploma/GED and minimum two years' customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry; OR Associate's Degree.

    Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment.


    Additional qualifications
    • Excellent communication and interpersonal skills
    • Superior customer service skills
    • Desire to work in team environment
    • Computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications.
    • Problem solving and decision-making skills
    • Ability to multi-task and prioritize
    • Adaptable to change
      Must be willing to adjust work schedules in response to department or clinical needs. Basic Life Support (BLS) may be required in some areas. Individuals may also need to complete additional coursework upon hire.

      Associate's Degree and coursework in a healthcare related field is preferred. Exposure to electronic health record preferred.


      Exemption status
      Non-exempt

      Compensation Detail
      Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $18.64 per hour.

      Benefits eligible
      Yes

      Schedule
      Full Time

      Hours / Pay period
      Variable

      Schedule details
      Monday through Friday: 8 hour shifts between the hours of 6am-6pm (or later dependent on department). Most departments will rotate shifts.


      Weekend schedule
      Limited but when needed

      Site description
      Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

      Recruiter
      Brianna Hanna

      EOE
      As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Keywords: Mayo Clinic, Rochester , Desk Operations Specialist, Other , Waltham, Minnesota

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