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Desk Operations & Access Navigation Specialist

Company: Mayo Clinic
Location: Plainview
Posted on: January 13, 2022

Job Description:

Why Mayo Clinic Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, youll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where youll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career! Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.Position descriptionDesk Operations Specialists work with physicians and other health care professionals to anticipate and respond to patient needs and the requests of the health care team.You will be responsible for coordinating the details of the patient's visit by:Scheduling appointmentsPreparing the patient for their appointmentCompleting pre-examination record informationManaging the flow of patient materialCommunicating scheduling delays or changesServing as a direct contact and resource to the patientThis role will also support access and navigation activities, including greeting patients and visitors, assisting in navigation, verifying patient appointments and/or visitor status in the EHR, and following designated screening scripts and process flows.This role requires flexibility which may include cross-coverage and travel depending on location. Must be willing to adjust work schedules in response to department or clinical needs.Qualifications High school diploma or GED and one year of customer service experience required, such as administrative, physician's office, appointment scheduler or retail/service industry.Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment.Additional qualifications Excellent communication and interpersonal skills Superior customer service skills Desire to work in team environment Computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications. Problem solving and decision-making skills Ability to multi-task and prioritize Adaptable to changeMust be willing to adjust work schedules in response to department or clinical needs. Basic Life Support (BLS) may be required in some areas. Individuals may also need to complete additional coursework upon hire.Associate's Degree and coursework in a healthcare related field is preferred. Exposure to electronic health record preferred.Exemption status Non-exemptCompensation Detail Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $18.64 per hour.Benefits eligible YesSchedule Full TimeHours / Pay period 80Schedule details Day shift, Monday - Friday, occasional weekendsWeekend schedule On a rotational basisInternational Assignment NoSite description Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.Recruiter Oo HerEOE As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Keywords: Mayo Clinic, Rochester , Desk Operations & Access Navigation Specialist, Other , Plainview, Minnesota

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