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Client Experience Strategist - Remote

Company: ACS Solutions
Location: Rochester
Posted on: November 23, 2021

Job Description:

Role/Title Client Experience Strategist Location Rochester, MN 55905 Duration 03 Months Job Description:

  • Delivers strategy, insight, analysis, architecture, and design for the end-to-end client experience.
  • Supports existing and potential products by tracking industry trends, client needs, and market opportunities to enable business decision making.
  • Gathers and leverages data in a compelling manner to address product iteration, issue resolution, and operational excellence.
  • Guides and/or supports voice of the customer activities in assigned area.
  • Provides planning and strategy development with future-state visioning based on market, client, and product insight.
  • Plans for, designs, and conducts effective client research and analysis.
  • Uses a variety of qualitative and quantitative research and analysis methods including interviews, focus groups, surveys, human-centered design, user experience, participant observation, and others.
  • Presents results and recommendations to management, product management, and other stakeholders.
  • When appropriate, guides recommendations and architects solutions to operational home.
  • Balances knowledge of market opportunities with strategic plans and business capabilities.
  • Serves as a client advocate on cross-functional teams.
  • Supports the impact and maturation of Client Experience practice, tools, and processes within the business.
  • Will manage projects/ventures that are of lower difficulty and complexity.
  • Participates in cross-functional teams that include multidisciplinary staff.
  • Externally, this position has frequent contact with clients through a variety of channels.
  • Attends conferences to stay abreast of innovation and best practices; contributes to advancing the practice through participation in professional and user groups. Skills:
    • Creative, detail-oriented, efficient, organized, self-starter yet team-oriented, highly productive.
    • Demonstrated problem-solving skills and decision-making ability. Strong written and oral communication skills.
    • Successful relationship management skills involving multidisciplinary teams. Required: Research Strategy, Analytical Insights, Qualitative Analysis Additional: Product Management, Problem-Solving, Relationship Management, User Experience, Architecture, Business Analysis, Detail-Oriented, Marketing, Self-Starter, Usability Job Requirements:Education:
      • Bachelor's degree in business analysis, usability, design, communication, marketing, product management, or related field and 4 years' experience in a professional business environment. Or, Bachelor's degree in above fields, Master's degree in business, usability, design, communication, product management, or related field, and 2 years of experience in a professional business environment.

Keywords: ACS Solutions, Rochester , Client Experience Strategist - Remote, Other , Rochester, Minnesota

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