Telecommunications Spclst
Company: Mayo Clinic
Location: Rochester
Posted on: June 12, 2021
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Job Description:
City Rochester State Minnesota Telecommute No Department General Services Position description The Telecommunications Specialist is responsible for processing
all incoming calls from Mayo Clinic patients, visitors, clinic
staff, administrative staff, support staff and the general public.
The Specialist operates the paging systems for authorized personnel
over a public address system, emergency voice pagers and display
priority pagers. Specialists process emergency procedures for the
Mayo Clinic, utilizes and updates an electronic directory database,
web site, and other reference material for effective distribution
of information and calls. The Specialist assists all callers in a
polite, articulate, professional, and clear manner. Ability to
search phonetically in a database is required. The Specialist
assists all personnel in redirection of display priority pagers.
The Specialist assists personnel with exchange and issuing of
display priority pagers. Responsibilities and tasks can be
repetitive and persistent, but must be supported in a courteous
manner through the duration of a full shift. The Specialist must be
able to accurately process a high rate of telephone calls over an
extended period of time. Because the Telecommunications Center is
operational 24 hours a day, shift 1, 2 and 3 training is required
of all Telecommunications Specialists. Qualifications Requires a high school diploma or equivalent (G.E.D.). Computer
and keyboarding experience is required. Applicant must have
multi-phone line experience. Applicant must possess a high level of
concentration, memory retention, and attention to detail. Applicant
is required to have a minimum of 2 years customer service
experience. Applicant must display competency of the following
skills: spoken communication, interaction and versatility, decision
making and problem solving, coping, commitment to task, tolerance
of ambiguity, decisiveness, alertness and perceptivity. Accuracy is
necessary as well as the ability to think and respond quickly in
stressful or emergency situations. Strong communications skills,
the ability to work both with a team and independently are
required. Physical requirements include the ability to do the
following: view a computer monitor and read newsprint font style
and size, hear in both ears, sit at a computer desk, work in
varying light levels and perform repetitive upper body motions for
an eight hour shift. Additional qualifications Telecommunication Specialists are required to clearly speak,
write, and understand the English language as well as be understood
while speaking the English language. Exemption status Non-exempt Compensation Detail Minimum rate is $16.64 based upon union contract. Benefits eligible Yes Schedule Full Time Hours / Pay period 40 hours every two week pay period Schedule details W: OFF TH: OFF F: OFF S: 3:00p- 9:30p S: 3:00p-9:30p M: 3:30p-9:30p T: OFF W: OFF TH: 3:00p- 9:30p F: 2p- 10:30p S: OFF S: OFF M: 3:00p-9:30p T:OFF Weekend schedule Every Other Weekend Sat/Sun 3p-930p. Site description Mayo Clinic is located in the heart of downtown Rochester,
Minnesota, a vibrant, friendly city that provides a highly livable
environment for more than 34,000 Mayo staff and students. The city
is consistently ranked among the best places to live in the United
States because of its affordable cost of living, healthy lifestyle,
excellent school systems and exceptionally high quality of
life. Category Support Services, Union Career profile Support Services Job posting number 148798BR Recruiter Robin Canion Equal opportunity employer As an Affirmative Action and Equal Opportunity Employer Mayo
Clinic is committed to creating an inclusive environment that
values the diversity of its employees and does not discriminate
against any employee or candidate. Women, minorities, veterans,
people from the LGBTQ communities and people with disabilities are
strongly encouraged to apply to join our teams. Reasonable
accommodations to access job openings or to apply for a job are
available.
Keywords: Mayo Clinic, Rochester , Telecommunications Spclst, Other , Rochester, Minnesota
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