H&M Retail Department Supervisor
Company: H&M
Location: Ledyard
Posted on: June 10, 2021
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Job Description:
Company DescriptionJob Description Title: Department Supervisor Function: Sales Department: Store Reports to: Department Manager or Store Manager based on
volume Direct Reports: Sales Advisor(s) (dotted line) You are responsible for supporting the Sales and Profit goals in
your store by executing a plan to deliver the Best Customer
Experience in your department. You work in accordance with legal
requirements and H&M standards, policies and procedures to meet
the expectations of customers and colleagues. You act in line with
our Values and Leadership Expectations. You contribute to our
business success by being results driven, business minded and a
team player; a role model for H&M. Role Responsibilities Include but are not limited to: Sales & Profit You are responsible for supporting the Sales and Profit goals in
your store by executing the plan to deliver the Best Customer
Experience in your store. Actively work with your Department Manager/ Store Manager to
support the business needs You plan and prioritize actions together
with your team that have a clear impact on selling. You ensure the stores execution continuously meets H&M
standards and follow up using the customer experience tool. You ensure Store Operations best practices are followed by
helicoptering the sales floor, maintaining cash point lines,
garment care and fitting room go backs throughout the day to
deliver the Best Customer Experience. Ensure H&M Customer Service standards are delivered at all
times through active coaching of Sales Advisors and leading by
example. Ensure the maintenance of the sales floor is managed in a
cost-efficient way to meet H&M standards and initiate actions
accordingly with your store management team. Performs all store routines, including the opening and closing
of the store, following all Company practices and procedures Ensures that the truck is processed and follows up to ensure
execution according to guidelines Actively prevent loss and ensure the store follows appropriate
safety and security guidelines People & Teams You support the store team to enhance the customer and working
experience in store through coaching. Together with the Store
management team you ensure that all legal requirements and H&M
policies are fulfilled. You ensure clear communication to Store team on business
performance, company culture, training focuses through daily Behind
the Seams Meetings and participating in leadership meetings May be assigned overall store responsibility in absence of Store
Manager or Department Manager when opening or closing store Works with timekeeping and scheduling system as part of
opening/closing routines May be asked to train other supervisors as well as complete
projects on an as needed basis for their development Serves as second interviewer and note taker for staff interviews
when needed Acts as a management witness, on behalf of H&M, in employee
discussions as needed Ensures that all employee issues are immediately brought to the
attention of management team. Assists the management team in the day-to-day supervision of
staff by directing and overseeing workflow within the store. Assists the management team with the training and developing of
sales advisors on the operational side of the business by following
up on clear goals and providing timely feedback. Ensure health & Safety, legal and security issues are being
handled to H&M standards and local laws securing the employee
and customer safety at all times Minimum Candidate Qualifications: High School Degree or equivalent; Associates Degree
preferred 1-2 years of retail customer service experience Prior supervisory experience is a plus Ability to lift in excess of 20 pounds Ability to stand for long periods of time, bend, stretch, engage
in repetitive motions, push, pull and carry items (mannequins,
clothing, totes, torsos, etc) for a short distance Requirements: Open availability including evenings and weekends Basic computer skills such as browser navigation, software
interaction and data entry are needed Financial Accountability: None Job Status: Non-Exempt, Hourly, Full Time or Part Time EEOC Classification: SLS QualificationsAdditional Information In accordance with Title 33, the Mashantucket Pequot Tribal and
Native American Preference Law, Native Americans who choose to
voluntarily self-identify are afforded preference for most
employment opportunities on the Reservation. Membership in a
federally recognized Native American tribe must be clearly
identified at the top of an applicant's resume to be considered for
preference. All your information will be kept confidential according to EEO
guidelines.
Keywords: H&M, Rochester , H&M Retail Department Supervisor, Other , Ledyard, Minnesota
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