The Client Technologies Analyst configures, installs, monitors
and maintains ITS users' desktop software and hardware. Provides
consultation to ITS users for all aspects of end-user computing and
desktop-based LAN systems software. Provides technical support and
guidance through Tier 2 support and works with vendors to resolve
Tier 3 issues. Participates in projects. Supports mobile
Knows, understands, incorporates, and demonstrates the CHE
Trinity Health Mission, Vision, and Values in behaviors, practices,
Configures and installs software IS users' desktop and laptop
Installs new computer hardware (desktop, laptop, PDA, printer,
etc.) at users' locations.
Provides desk-side end-user Tier 2 support and problem
troubleshooting for moderately complex issues for both hardware and
desktop software and works with vendors to resolve Tier 3
Provides consultation to ITS users for all aspects of end-user
computing and desktop-based LAN systems software.
Participates in project activities including data collection,
design suggestions and communications with project teams and end
Responsible for documenting solutions to problems,
trouble-shooting techniques and developing end-user guidelines.
Recommends changes based upon history and experience.
Assists with roll-out of new / upgraded desktop software
Participates in the testing and evaluation of new desktop
packages and implements prototypes.
Assists with ongoing documentation and management of desktop
Supports mobile workforce.
Helps end-users learn to use software, feel comfortable working
in a computing environment and encourage positive communication
with technical staff.
Troubleshoots network problems including desktop loss of
connection, Internet connection problems, etc.
Assists in physical moves of computer equipment.
Escalates issues as appropriate when troubleshooting yields no
results and / or based upon severity of issue (ex. virus
Participates in coaching and mentoring others in their work
Maintains a working knowledge of applicable Federal, State, and
local laws and regulations, CHE Trinity Health's Organizational
Integrity Program, Standards of Conduct, as well as other policies
and procedures in order to ensure adherence in a manner that
reflects honest, ethical, and professional behavior.
Performs other duties as assigned by appropriate personnel.
Bachelor's Degree in Computer Science, Information Systems or
related field or equivalent work experience required.
Three or more years of hands on experience with knowledge of
installing complex applications, hardware and troubleshooting
techniques required or demonstrated proficiency in these areas.
Microsoft and Personal Computer Certifications (A+, Network+,
MCDST, MCP) required. MSCE certification preferred.
Advanced skills in Microsoft desktop operating system /
applications installation and support (Microsoft Office and
Outlook) experience required.
HP Desktop and Laptop Certification preferred.
Must be comfortable operating in a collaborative, shared
Must possess a personal presence that is characterized by a
sense of honesty, integrity, and caring with the ability to inspire
and motivate others to promote the philosophy, mission, vision,
goals, and values of CHE Trinity Health.
Experience on multiple platforms including concepts of
networking (LAN and WAN) and IS best practices required.
PC Imaging experience required.
HP / Lexmark printer experience required.
Excellent communication and interpersonal skills.
Excellent oral and writing skills for client communication and
Ability to troubleshoot software and hardware malfunctions.
Ability to remain calm, helpful and productive in all
Ability to resolve multiple customer issues simultaneously.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
Must be able to set and organize own work priorities, and adapt
to them as they change frequently. Must be able to work
concurrently on a variety of tasks/projects in an environment that
may be stressful with individuals having diverse personalities and
Must possess the ability to comply with CHE Trinity Health
policies and procedures.
Ability to read, analyze, and interpret general business
periodicals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure
Required to be able to push/ pull and lift objects (computers,
monitors, printers) weighing up to 50 pounds.
Trinity Health's Commitment to Diversity and Inclusion
Trinity Health employs about 133,000 colleagues at dozens of
hospitals and hundreds of health centers in 22 states. Because we
serve diverse populations, our colleagues are trained to recognize
the cultural beliefs, values, traditions, language preferences, and
health practices of the communities that we serve and to apply that
knowledge to produce positive health outcomes. We also recognize
that each of us has a different way of thinking and perceiving our
world and that these differences often lead to innovative
Trinity Health's dedication to diversity includes a unified
workforce (through training and education, recruitment, retention
and development), commitment and accountability, communication,
community partnerships, and supplier diversity.