Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World
Report, 2020-2021) and ranked #1 in more specialties than any other
care provider. We have a vast array of opportunities ranging from
Nursing, Clinical, to Finance, IT, Administrative, Research and
Support Services to name a few. Across all locations, you'll find
career opportunities that support diversity, equity and inclusion.
At Mayo Clinic, we invest in you with opportunities for growth and
development and our benefits and compensation package are highly
competitive. We invite you to be a part of our team where you'll
discover a culture of teamwork, professionalism, mutual respect,
and most importantly, a life-changing career!
Mayo Clinic offers a variety of employee benefits. For
additional information please visit Mayo Clinic Benefits.
Eligibility may vary.
The Mayo Clinic Cancer Center Patient Navigator is a liaison
between our patients and their families from Native American and
Alaskan Native (NA/AN) communities and Mayo Clinic. The Patient
Navigator maintains a web presence for ease of contact and assists
the patient and their family members by identifying needs and
facilitating connections which can decrease barriers to treatment
and improve their overall experience. The Patient Navigator is
proactive in contacting and assisting patients as well as the
patient's care team. The Navigator remains current with resource
and referral information and helps identify gaps in resources
offered, working within their respective NA/AN community, as
appropriate. This position may require minimal travel to tribal
communities or clinical facilities.
The Patient Navigator works collaboratively with staff
throughout Mayo Clinic and local service providers to enhance
service and referral networks. The Patient Navigator is required to
adhere to the ethical, compliance, and regulatory standards set
forth for the enter/department/division/program and institution.
This position requires the flexibility to work weekends and
evenings when necessary. Must enjoy interacting with and serving a
diverse patient population and thrive in a rapidly-changing,
fast-paced environment. The Navigator is a professional member of
the Mayo Clinic care team and committed to supporting and assisting
team members with all patients as needed in addition to serving as
the primary navigator for specific patient populations.
Note - the employee will support the Rochester or Arizona
campus. Please indicate in a cover letter your preferred
- Bachelor's Degree or Associate's degree with 2-3 years of
experience in communication, customer service, or patient care is
- Prior experience working with targeted patient population and
understanding and respect for that population's values and culture
particularly with respect to health care and personal
- Prior experience working with public health programs or in
health systems which serve American Indian/Alaska Natives or
communities of color and demonstrated knowledge of respective
cultures and religious needs is required.
- Experience working with cancer patients of all ages and
- Awareness of and comfortability with connecting cancer patients
and caregivers to local, regional and national resources.
- Demonstrated listening, engaging and leadership skills is
- Experience in a medical field, managed care or similar
environment and knowledge of the Mayo system is strongly
- Requires excellent oral and written communication skills, and
the ability to work in a complex environment with multi-dimensional
points of view.
- The incumbent must be able to work effectively in a
consensus-style operation that expects and promotes teamwork.
- Must be comfortable with ambiguity, exhibit good decision
making and judgment capabilities, attention to detail, and
- Must possess the ability to inspire trust and confidence, and
communicate effectively with internal and external audiences.
- Incumbent must be self-motivated, self-directed and highly
organized, in particular be proactive with patient interactions,
possess the ability and comfort level to anticipate patient and
family needs and issues.
- Must possess excellent interpersonal skills and the ability to
communicate at a professional level with individuals of diverse
backgrounds and roles inside and outside of Mayo.
- Incumbent will promote a productive, collegial workplace and be
a professional ambassador for Mayo Clinic.
- Ability to prioritize work and handle a variety of tasks
simultaneously is necessary in this position.
- Belief in and committed to the Mayo Clinic mission and possess
a strong ethical conduct is essential.
- Working knowledge of scheduling procedures and ordering systems
- Must be proficient in information technology, MS Office
products, and clinical applications.
- An understanding of a complex healthcare system and the ability
to educate patients and help set expectations.
- Requires the ability to work collaboratively and professionally
to build rapport with others at all levels of responsibility.
License or certification
Education, experience and tenure may be considered along with
internal equity when job offers are extended. The minimum pay rate
is $25.59 per hour.
Hours / Pay period
Business hours. May vary based on patient demand.
Only if patient need.
Mayo Clinic is located in the heart of downtown Rochester,
Minnesota, a vibrant, friendly city that provides a highly livable
environment for more than 34,000 Mayo staff and students. The city
is consistently ranked among the best places to live in the United
States because of its affordable cost of living, healthy lifestyle,
excellent school systems and exceptionally high quality of
Clinical Labs and Research
Job posting number
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo
Clinic is committed to creating an inclusive environment that
values the diversity of its employees and does not discriminate
against any employee or candidate. Women, minorities, veterans,
people from the LGBTQ communities and people with disabilities are
strongly encouraged to apply to join our teams. Reasonable
accommodations to access job openings or to apply for a job are