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Sales Development Representative - Global Accounts

Company: CMA CGM Group
Location: Houston
Posted on: June 9, 2021

Job Description:

CMA CGM Group, founded by Jacques R. Saad, is a leading worldwide shipping & logistics group.

Now headed by Rodolphe Saad, CMA CGM reinvents transport and logistics in order to offer an integrated maritime, port and land service that exceeds its customers' expectations.

Present in over 160 countries through 755 offices, 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more then 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters in Marseilles.


Position Summary:

The position is responsible for assisting the development and management of strategic clients within the Global Accounts portfolio. The position is a key focal point for our clients in solving their daily commercial issues and providing short and long- term solution support in order to maximize client retention, enhance the client experience and drive CMA CGM Group financial success.

This position will be responsible to:

  • Assist in promoting commercial initiatives to include service campaigns, priority programming and supply chain options. Assist to develop and maintain customer specific business plans to ensure sales focus
  • Research and identify clients to aid the development of market opportunity
  • Qualify opportunity leads; promoting value added services and eBusiness solutions
  • Develop quality presentations, gather competitive intelligence on customer preferences in advance of sales calls.
  • Complete reporting necessary to assist with customer visits when necessary
  • Promote a positive client experience across all departments and touchpoints
  • Ensure the client is directed to the correct department to manage customer care, operational tasks, logistics and financial matters
  • Perform Customer Onboarding Process for newly signed contracts
  • Perform New Customer Validation Process to confirm existence of unassigned client
  • Assist in dispute and collection efforts
  • Maintain library of information to enable ease of business response to client
  • Ensure compliance and proper SQ, rate requests & filing of GRI, PSS, RRI, Shipper pools, etc. Track customer MQC trend and communicate with customer/sales representative on performance on expiring bullets, MQC shortfalls, and expiring contracts Maintain Third party applications (i.e. GTN, Combinet, Bravo.)
  • Miscellaneous related duties or projects as assigned.

Skill Sets / Education & Experience Requirements:

  • High School Diploma required.
  • Minimum of 2 years industry experience required.
  • The ability to establish priorities and organize time effectively.
  • Excellent verbal, written and interpersonal communication skills.
  • To build and maintain a professional relationship, demeanor and etiquette always (tone, approach, importance and sensitivity) with internal / external customers via phone or email.
  • Working knowledge of commercial and financial jargon of international trade.
  • Proven computer literacy in Word, Excel, PowerPoint and Outlook (Access not required but preferred).
  • Demonstrate an ability to work under pressure, work with urgency.
  • The ability to actively determine client needs & accommodate them efficiently.
  • Ability to develop processes & strategies to increase productivity and provide improved customer service.
  • Ability to problem solve and or find alternate solutions to customer issues.
  • Ability to multitask effectively, work well with others and is culturally sensitive.
  • Good written and verbal communications with internal and external customers.
  • Good interpersonal, organizational, and problem-solving skills.
  • Ability to multi-task and prioritize.
  • Ability to make fast pace decisions.
  • Basic computer skills, such as Excel, Word, Adobe, and Microsoft.
  • Ability to work under pressure.
  • Strong customer service skills.
  • Good Math skills.
  • High attention to detail.

Skill Sets / Education & Experience Preferred:

  • Bachelor's Degree preferred.


Come along on CMA CGM's adventure !

Nearest Major Market: Houston

Keywords: CMA CGM Group, Rochester , Sales Development Representative - Global Accounts, Other , Houston, Minnesota

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