Position Type: Full Time Location: United States - Minnesota -
Rochester Date Posted: Date posted 05/31/2021 Areas of interest:
Call Center, Customer Operations, Customer Service Requisition
Number: 279610BR CRP113 At A Glance
- Full-time entry-level to mid-level customer service role
troubleshooting and resolving technical cable and video service
issues, including repair, billing, and accounts.
- Profile: A tech-savvy problem solver who can multitask to
repair a variety of services and equipment. Video Repair
Representatives use patience and effective communication skills to
uncover customer needs, answer questions, and leave a positive
impression on customer interactions.
- Benefits include fully paid training and time off,
comprehensive health packages, retirement savings, free Spectrum
services where available, and more.
Are you ready for something new?
No matter your background, our training program can put you
ahead of the curve on all the latest Spectrum video technology.
We'll help you develop the skills to get comfortable in your role.
Your dedication and resourcefulness, paired with the strength of
our leading suite of video products, keep video services flowing
smoothly and customers satisfied. Your attention to detail is
essential; you'll keep a record of actions taken and create
documents that ensure your customers' service histories are
available for future Representatives. All of this creates and
maintains positive customer experiences. If you're ready to learn,
this is a role with a lot of potential.
What is the Video Repair Representative role?
It's about building relationships and turning the knowledge you
gain in training into customer service wins. Video Repair
Representatives make a real difference to customers and the
company, providing over-the-phone video support and repair services
that keep people connected. You'll have advanced diagnostic tools
to help you address technical inquiries and get services running
smoothly, talking customers through fixes you can make together. If
an issue calls for extra attention, bring in additional internal
support and field technicians to get things back on track.
Understanding the products and your customers' sense of urgency
will help you create a satisfying customer experience.
It's about learning and growing
This may be new for you, but the journey is all mapped out.
There's a lot to learn, and our thorough, fully paid training can
make you an authority on Spectrum's industry-leading Video products
and services in about a month. After that, you'll be ready to
identify issues with customer-facing systems and troubleshoot like
a pro. The industry moves quickly; to stay on top of it, we provide
training updates to keep you current on our newest products,
services, and upgrades so you'll be ready for any question that
comes your way. One-on-one time with department leaders and
additional support give you everything you need to create a
streamlined process for your customers and yourself.
With a deliberate path to success
We believe the best people to lead are those who have been down
the same road before. Most of our supervisors started as
Representatives themselves, so they know exactly what kind of
support will help you grow into a successful employee. With
well-established career paths across multiple lines of business,
advancement is a very real and achievable goal. Make your first
move toward a long and rewarding career with Spectrum.
The benefits are clear
In addition to the core benefits - industry-leading retirement
savings and 401(k) plans, comprehensive health care insurance
options, dental and vision plans, flexible spending, family leave,
and paid training and time off - we offer free Spectrum products
and services where available, education assistance tuition
reimbursement, employee discounts, and a selection of other
programs to support team members and their families.
What it takes to get started
The minimum requirements for the Video Repair Representative
- Ability to read, write, speak and understand English
- High School Diploma or GED
Preferred qualifications for the Video Repair Representative
- 6 months or more customer service experience
- 1 year or more working with computers and multiple software
- 6 months or more heavy volume phone experience in a customer
service/call center job
Are you ready to join our team?
Now that you know a little more about us, are you ready to
apply? Heads up! There is a brief assessment in the application. We
recommend taking the assessment in a distraction-free
The health and safety of our employees and candidates is very
important to us. Spectrum has adopted virtual mobile recruiting
tools that allow us to continue meeting new candidates. We look
forward to "virtually" meeting you.
The Spectrum brands (including Spectrum Networks, Spectrum
Enterprise and Spectrum Reach) are powered and innovated by Charter
Communications. Charter Communications reaffirms its commitment to
providing equal opportunities for employment and advancement to
qualified employees and applicants. Individuals will be considered
for positions for which they meet the minimum qualifications and
are able to perform without regard to race, color, gender, age,
religion, disability, national origin, veteran status, sexual
orientation, gender identity, or any other basis protected by
federal, state or local laws.
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