Job Title: Backroom Manager FLSA: Non-Exempt
Department: Grocery Revision Date: 05/2013
Provides prompt, efficient and friendly customer service.
Receives product, verifies invoices, delivers product to the
appropriate department in a prompt, efficient, friendly and safe
Accountable and Reports to: Store Director; Assistant Director;
Store Operations, Perishables, Health Wellness Home; Managers of
Store Operations, Perishables, Health Wellness Home; Assistant
Direct Reports: None
Primary Duties and Responsibilities:
Provides prompt, efficient and friendly customer service by
exhibiting caring, concern and patience in all customer
interactions and treating customers as the most important people in
Smiles and greets customers in a friendly manner, whether the
encounter takes place in the employee's designated department or
elsewhere in the store.
Makes an effort to learn customers' names and to address them by
name whenever possible.
- Assists customers by: (examples include)
- escorting them to the products they're looking for
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or
- performing other tasks in every way possible to enhance the
Answers the telephone promptly and provides friendly, helpful
service to customers who call.
Works with co-workers as a team to ensure customer satisfaction
and a pleasant work environment.
Works with company's subsidiaries; PDI, Lomar, D&D, FDI,
Hy-Vee Warehouse to receive product. Ensures receipts and takes to
accounting in a timely manner.
Plans, prepares, and adjusts work schedules and assigns
employees to specific duties and follows up to ensure duties are
properly completed in a timely manner.
Unloads products from truck and ensures placement in a
Uses forklifts (electric and manual) to unload trucks and place
Delivers items to the appropriate department.
Checks invoices for accuracy and signs vendor paper work.
Receives all vendor orders.
Protects cold food chain and integrity of product.
Scans product or works with scanning coordinator (bas unit
product into the system).
Coordinates the receipt and lock up of controlled items, e.g.
(liquor, cigarettes, pharmacy inventory).
Works with returned items, writes up items with drivers, ensures
the signed receipts are returned to the accounting office in a
Maintains area for sale items to ensure convenience for the
management team (displays, etc.)
Maintains a clean and orderly backroom (sweep daily).
Ensures cardboard and trash areas are clean daily.
Aware of store's needs, specifically in the grocery
Keep training certifications current. i.e. forklift
Works with the internal customers in a timely and efficient
Works in a safe and efficient manner to reduce product damage
Works for the store department to do small equipment
Maintains cleanliness outside of store to the dock area, and
behind the store.
Maintains strict adherence to department and company guidelines
related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
Answers questions from outside customers and helps whenever
Assists in other areas of store as needed.
- Performs other job related duties and special projects as
Responsible for managing the backroom duties and employees.
Education and Experience:
High School or equivalent experience. Six months to one year of
similar or related experience. Supervisory experience
Must be physically able to exert up to 100 pounds of force
occasionally; exert up to 50 pounds of force frequently; and exert
up to 20 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches to
more than 20 feet with or without correction, depth perception,
color vision, and field of vision.
Must be able to perform the following physical activities:
Climbing, balancing, stooping, kneeling, reaching, standing,
walking, pulling, lifting, grasping, feeling, talking, hearing, and
Knowledge, Skills, Abilities and Worker Characteristics:
- Must have the ability to carry out detailed but uninvolved
written or verbal instructions; deal with a few concrete
- Ability to do simple addition and subtraction; copying figures,
counting and recording.
- Possess the ability to understand and follow verbal or
demonstrated instructions; write identifying information; request
supplies orally or in writing.
This position is continually exposed to dirt. There is frequent
exposure to temperature extremes, dampness, equipment movement
hazards and cleaning chemicals/solvents.
Equipment Used to Perform Job:
Electric pallet jack, hand pallet jack, RPM unit, telmar
computer, intercom system, forklift, telephone, and two-wheeler
Has daily contact with internal customers, suppliers/vendors,
and the general public.