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Patient Appointment Services Specialist

Company: Mayo Clinic
Location: Chippewa Falls
Posted on: May 6, 2021

Job Description:

**City** Chippewa Falls

**State** Wisconsin

**Telecommute** No

**Department** Office of Access Management

**Why Mayo Clinic**

We are looking for a part-time Patient Appointment Services Specialist to work at our Chippewa Falls, WI location; You will also provide support and be expected to travel to our Bloomer, WI location. There would also be the potential to provide coverage at our Barron, Chetek, and Rice Lake, WI locations. This position is 48 hours every two week pay period and is benefit eligible. If you are interested, please apply and attach a detailed resume.

At Mayo Clinic, we treat patients from all different backgrounds and we believe having a diverse team helps us complete our mission to support the needs of our patients. Our patients and teams are diverse in terms of backgrounds, skills, experiences and perspectives. We are dedicated to being an industry leader in growing a diverse and inclusive workforce that thrives at Mayo. If you would like support our mission, we invite you to consider applying for a Life Changing Career.

**Position description**

The Patient Appointment Services Specialist is responsible for independently creating and scheduling appointments within the electronic medical record for a complex, multispecialty medical practice. This is supported by gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area; properly advising patients regarding the need for co-payments, referral authorizations, and/or pre-service deposits to ensure the patient arrives on time and is prepared for their procedure or visit; and collecting all Guarantor and insurance details needed to help assess patient eligibility. Through this process, the Patient Appointment Services Specialist responds to and interacts with a variety of individuals including patients, customers, referring physicians, Mayo providers, allied health staff and family members. Appropriate interpretation and application of Mayo policies regarding scheduling criteria and medical need are essential. To provide exceptional service, the Patient Appointment Services Specialist is required to navigate multiple systems simultaneously and is expected to be available or talking with patients and healthcare professionals 80 percent of the day, with the ability to service inquiries without consultation. This requires working with several complex scheduling work flows, managing telephone calls, online requests, and/or fax requests. Accuracy and thoroughness in all patient related activities including electronic communication, is critical. This role requires flexibility which may include cross-coverage and travel depending on location. Position may be eligible for and/or required to telework based on location, work unit and business need. For all positions it is required to be on-site for at least 6 months to one year before teleworking could be an option. Hours may vary and additional time or overtime may be required to meet workload requirements.

**Qualifications**

High school diploma/GED and minimum two years' customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry; OR Associate's Degree.

**Additional qualifications**

Completion of Medical Terminology course preferred. Qualified candidates must be customer-focused, service-oriented, possess strong verbal/written communication skills, and have the ability to trouble shoot, problem solve and balance conflicting demands. Role requires independent decision making and sound judgment capabilities, with a strong attention to detail and follow through. A demonstrated ability to work effectively in a fast-paced team environment, manage difficult and emotional situations, remains calm under stress, display empathy and maintain positive communication is also required. Must have strong keyboarding and computer skills. Demonstrates basic understanding of insurance terminology.

**Exemption status** Non-exempt

**Compensation Detail**

Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $16.49 per hour.

**Benefits eligible** Yes

**Schedule** Part Time

**Hours / Pay period** 48

**Schedule details** Monday - Friday between the hours of 7:00 am to 5:00 pm.

**Weekend schedule** No weekends.

We will not sponsor or transfer visas for this position.

**Site description**

Home to the Jacob Leinenkugel Brewing Company, Chippewa Falls (population 13,000) is a small town city with a diverse variety of attractions, including homemade culinary delights, fun and exciting events, specialty shopping, brewery and winery tours, and pristine natural beauty. With an abundance of resources for land or water recreation including: beautiful bike trails, picturesque parks and thousands of acres of forest land, Chippewa Falls is a place for those who enjoy the outdoors. With over 450 lakes and many rivers there are of water sports available and over 300 miles of snowmobile trails and a variety of cross-country ski trails for winter fun. Chippewa Falls is located 12 miles north of Eau Claire, WI

**Category** Office & Administrative Support, Support Services

**Career profile** Clinical & Support Services

**Job posting number** 148177BR

**Recruiter** Veronica Bartz

**Equal opportunity**

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Keywords: Mayo Clinic, Rochester , Patient Appointment Services Specialist, Other , Chippewa Falls, Minnesota

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