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Field Service Engineer

Company: Bio-Techne
Location: Minnesota Lake
Posted on: May 29, 2023

Job Description:

Job Details


Job Location
Italy - Mpls, MN

Remote Type
Fully Remote

Position Type
Full Time

Education Level
Bachelor's Degree

Travel Percentage
Up to 75%

Job Category
Customer Support/Service


By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.

Position Summary:

Experienced field engineer to service revolutionary protein analysis instrumentation. The successful candidate will be a key member of a field team responsible for maintaining instruments and supporting customers to a high standard across Italy and in frequent Europe.

Key Responsibilities:

  • Customer and Instrument support Deliver onsite customer facing and Home based remote support to diagnose and independently repair complex electro-mechanical scientific instruments in a laboratory environment. Ability to prepare samples for instrument testing as required, basic laboratory skills essential. Field based role with extensive daily travel.
    • Schedule, Administration and Inventory management Works independently with minimal direct supervision. Manage and schedule customer appointments till completion and on occasion the creation of detailed technical paperwork and support documents. Timely submission of service reports to clients and monthly expense / travel claims. Management of personal inventory for successful repairs and field support
      • Support of sales and field applications team Work collaboratively to support the sales team with pre and post sales enquiries and tasks. Support the field applications team both remotely and onsite to ensure successful resolution of complex customer situations and issues


        Education and Experience:
        • Fluent Business English
        • BA, Masters in an engineering / science field or 5 years' experience in hi-tech sector
        • A minimum of 5 years' experience in industrial / scientific sector, preferably in a similar industry
        • Personal Computer repair skills and strong computer skill set, (Windows and Microsoft products)
        • Ability to travel as necessary - Travel 90% Knowledge, Skills and Abilities:
          • Strong brand ambassador
          • Excellent written and verbal communication skills in English
          • Proven customer-oriented skills in technical support and problem solving
          • Strong organizational and administration skills
          • Excellent attention to detail, time management and process management.
          • Professional demeanour.
          • Self-directed and creative.
          • Basic laboratory skills Why Join Bio-Techne:
            • We offer competitive salaries along with medical and dental plans for you.
            • We invest in our employees' financial futures through pension scheme.
            • We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.
            • We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
            • We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Keywords: Bio-Techne, Rochester , Field Service Engineer, IT / Software / Systems , Minnesota Lake, Minnesota

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