Field Service Engineer II

Company: Olympus Corporation of the Americas
Location: Rochester
Posted on: March 18, 2023

Job Description:

Working Location: Minnesota, Rochester; Minnesota, Minneapolis; Minnesota, St. Paul
Are you looking for a company that cares about people's lives and health, including yours? At Olympus, we help make people's lives healthier, safer and more fulfilling, every day.
Let's inspire healthier lives, together.
Job Description
The Field Service Engineer (FSE) services and maintains all product lines for Olympus America medical products. Under minimal supervision, the FSE will service and provide expert level technical support to assigned equipment.
Job Duties

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  Establish and maintain a high level of customer satisfaction with assigned products, support, and service.
  
  
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  Respond to customer inquiries, maintain a good customer service reputation by complying with all regulatory requirements and all aspects of company quality system.
  
  
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  Train customers on the basic operation and use of assigned products.
  
  
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  Provide feedback concerning product questions, workflow issues, performance anomalies encountered in the field, and make recommendations for service improvements.
  
  
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  Perform new equipment installations, upgrades, post installation testing, troubleshooting and all other aspects of technical support for all assigned products.
  
  
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  Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.
  
  
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  Open communication with territory Sales Representatives.
  
  
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  Provide support at conventions, trade shows and customer trial.
  
  
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  Assist in the planning of Endoscopy/Surgical room video and audio cabling and other special projects as directed.
  
  
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  Prepare train and mentor level 1 field service engineers as necessary.
  
  
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  Establishes, develops, or maintains field contact with key customers, clinicians and researchers, and other decision makers in assigned accounts including travel to customer facilities and onsite support. Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities.
  
  
  Job Requirements
  REQUIRED QUALIFICATIONS:
  
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    Associates Degree in electronics, computer science or related technical discipline is required. Bachelor's degree preferred or equivalent Military technical training.
    
    
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    Minimum three years as a Field Service Engineer, or equivalent experience.
    
    
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    Experience in field service, project management and or sales support.
    
    
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    Must be a self-starter, able to travel on short notice and work independently with minimal supervision.
    
    
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    Basic understanding of computer systems, video, audio, and control system concepts.
    
    
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    Experience in field service, project management and or sales support
    
    
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    Proficient in technical issue management
    
    
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    Must always hold a valid U.S. Driver's License that is not revoked or suspended in any state, province, or other jurisdiction.
    
    
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    Ability to travel overnight (> 60%)
    
    
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    Ability to work flexible hours as required including weekends.
    
    
    PREFERRED QUALIFICATIONS:
    
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      Demonstrated project management experience with video, computer and or electronic product installations.
      
      
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      Working knowledge of networking, hospital information systems, and DICOM or PACS systems is desirable.
      
      
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      Experience working with and troubleshooting video display and video routing systems is desirable.
      
      
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      Experience working with and troubleshooting electromechanical / microprocessor-based product CompTIA Net+ or CompTIA A+ or other similar industry recognized certification is preferred.
      
      
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      Experienced user of Microsoft Office tools, including Excel, Word, and Power Point.
      
      
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      Strong customer service skills.
      
      
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      Solid working knowledge of electronics, personal computer hardware and software.
      
      
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      Ability to articulate technical and user needs in a concise manner easily understood by all.
      
      
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      Ability to work with field personnel, management, and customers.
      
      
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      Demonstrated decision-making ability towards solving problems, and effectively communicate these solutions to co-workers and customers
      
      
      We realize work isn't just a job to you.
      It's a big part of your life, but not the only part. That's why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks - so you can be ready for where life can take you.
      Olympus requires all new hires to be "fully vaccinated" against COVID-19, as defined by the Centers for Disease Control and Prevention (CDC), on or before their first day of work. Individuals who have been offered employment who have a disability, medical condition, or sincerely-held religious belief that prevents them from being vaccinated against COVID-19 are required to request and be granted a reasonable accommodation prior to their first day of work.
      Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.
      Olympus' Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus' Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit www.olympus-global.com .
      Olympus---True To You. True To Society. True To LIFE.
      It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
      Posting Notes: -- United States (US) -- Minnesota (US-MN) -- Rochester --

Keywords: Olympus Corporation of the Americas, Rochester , Field Service Engineer II, IT / Software / Systems , Rochester, Minnesota