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Customer Technology Specialist

Company: BI Worldwide
Location: Rochester
Posted on: January 16, 2022

Job Description:

At BI WORLDWIDE we believe that people of different backgrounds, perspectives, and ideas make for a more creative company, better at solving clients' problems and delivering business results. We are in the inspiration business! We apply our talent to get people to change their beliefs and behaviors to produce results for our clients. We work with great companies who value their employees, customers and partners. We're the leader because of our associates. We hire the best. Our Technology Solutions Group is seeking interest for 2 Project Coordinators. Responsibilities of this position will include: * Complete the ongoing operational tasks for projects, including but not limited to: project processing, report generation, data verification and distribution, web testing, web site content updates, data-related activities such as data file loads and data troubleshooting. * Ensure the timely receipt and processing of all customer data and downstream application updates. * Evaluate existing processes and aid in implementing improvements that drive efficiency and accuracy. * Complete and maintain documentation of system procedures. * Provide training to Customer Contact Center and Process Team on program rules and application functionality. * Communicate with the Customer Technology Manager (Business Analyst) and technical team on program status, issues and changes. * Monitor and respond to client inquiries and escalations related to projects. * Troubleshoot production data or site functionality issues. * Use SQL frequently to run ad-hoc reporting requests and research client questions and processing issues. Ideal candidates will possess the following requirements: * BA/BS or 2-year technical degree preferred; or equivalent experience. * Understanding of software development process. * Analytical and problem solving skills. * Experience with SQL and MS office tools. * Process oriented, with strong attention to detail. * Excellent verbal and written communication skills. * Ability to multi-task and adapt to changing priorities and assignments. Equal Opportunity Employer Minorities/Women/Protected Veterans/DisabledPDN-9521686c-681d-4924-8e9a-9cdb24aee9f9

Keywords: BI Worldwide, Rochester , Customer Technology Specialist, IT / Software / Systems , Rochester, Minnesota

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