Information Technology Technician
Company: North Country Business Products
Location: Rochester
Posted on: February 24, 2021
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Job Description:
Information Technology TechnicianLocation: Rochester, MN
North Country Business Products (NCBP) is a leader in the
implementation and servicing of Point of Sale (POS) technology
systems for the grocery, convenience store, restaurant and hotel
industries. Become a part of one of the largest POS Solution
Providers in the nation. We are always looking for top notch talent
to join our team. If you want to excel in the ever-changing
technology industry and use your expertise to make a lasting impact
- apply to become a NCBP Employee-Owner!
Position Summary:The focus of the Customer Support Analyst position
is to effectively resolve and close hardware and software issues
from our Point of Sale (POS)/Retail Technology customers and
provide them with a professional and friendly service experience.
Analysts troubleshoot and resolve customer issues for multiple
products in a specific vertical market. This position provides
software and hardware support, manages service calls and executes
the billing process. It requires someone who is self-motivated and
can work calmly and professionally, under pressure, responding to
high call volume throughout the day.
Core Responsibilities:1. Service Call Resolution/Closure2. Remote
and Onsite SW/HW Support3. Service Call Management4. Billing
Execution
Essential Functions:--- Provide a positive and friendly customer
service experience to all internal and external customers.---
Respond to our POS customer's needs using excellent communication
(verbal, written and listening skills) and multi-tasking skills.---
Prioritize and quickly access customer information, history
analysis and research internal/external databases to identify and
execute resolutions and accurately log pertinent information to our
database.--- Provide timely updates to customers regarding call
status and resolution plan.--- Escalate open service incidents for
reassignment to Senior Support Analysts, project/implementation or
field service team.--- Perform a variety of software installations,
including remote technician, antivirus, POS/peripheral software,
and change of services (COS).--- Execute billing based on
contractual agreements, adhering to policy and procedures, and
communicate information to customers and other service associates;
escalate billing disputes and customer issues to Manager.--- Keep
current on new and existing equipment and software; attend in-house
and product training when requested.--- Work nights, weekends and
holidays as assigned.--- Complete special projects and other duties
as assigned.
QUALIFICATIONS:--- Minimum of two year technical degree or
equivalent experience in the POS, hospitality, grocery or some IT
experience strongly preferred.--- 6 months experience in either
retail, grocery or hospitality industries preferred.--- QIR
Certification within 12 months of being placed in position is
required.--- Computer software and hardware knowledge preferred.---
Network connectivity and related software experience preferred.
To apply click the apply button aboveOrTo apply please follow the
link:
NCBP is an Equal Opportunity Employer. It is our policy not to
discriminate against any applicant or associate because of age,
sex, gender, marital status, genetic information, status with
regard to public assistance, veteran status, race, color, religion,
national origin, disability or any other protected characteristic
protected by federal, state or local law.
Keywords: North Country Business Products, Rochester , Information Technology Technician, IT / Software / Systems , Rochester, Minnesota
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