RochesterMNRecruiter Since 2001
the smart solution for Rochester jobs

Information Technology Technician

Company: North Country Business Products
Location: Rochester
Posted on: February 24, 2021

Job Description:

Information Technology TechnicianLocation: Rochester, MN
North Country Business Products (NCBP) is a leader in the implementation and servicing of Point of Sale (POS) technology systems for the grocery, convenience store, restaurant and hotel industries. Become a part of one of the largest POS Solution Providers in the nation. We are always looking for top notch talent to join our team. If you want to excel in the ever-changing technology industry and use your expertise to make a lasting impact - apply to become a NCBP Employee-Owner!
Position Summary:The focus of the Customer Support Analyst position is to effectively resolve and close hardware and software issues from our Point of Sale (POS)/Retail Technology customers and provide them with a professional and friendly service experience. Analysts troubleshoot and resolve customer issues for multiple products in a specific vertical market. This position provides software and hardware support, manages service calls and executes the billing process. It requires someone who is self-motivated and can work calmly and professionally, under pressure, responding to high call volume throughout the day.
Core Responsibilities:1. Service Call Resolution/Closure2. Remote and Onsite SW/HW Support3. Service Call Management4. Billing Execution
Essential Functions:--- Provide a positive and friendly customer service experience to all internal and external customers.--- Respond to our POS customer's needs using excellent communication (verbal, written and listening skills) and multi-tasking skills.--- Prioritize and quickly access customer information, history analysis and research internal/external databases to identify and execute resolutions and accurately log pertinent information to our database.--- Provide timely updates to customers regarding call status and resolution plan.--- Escalate open service incidents for reassignment to Senior Support Analysts, project/implementation or field service team.--- Perform a variety of software installations, including remote technician, antivirus, POS/peripheral software, and change of services (COS).--- Execute billing based on contractual agreements, adhering to policy and procedures, and communicate information to customers and other service associates; escalate billing disputes and customer issues to Manager.--- Keep current on new and existing equipment and software; attend in-house and product training when requested.--- Work nights, weekends and holidays as assigned.--- Complete special projects and other duties as assigned.

QUALIFICATIONS:--- Minimum of two year technical degree or equivalent experience in the POS, hospitality, grocery or some IT experience strongly preferred.--- 6 months experience in either retail, grocery or hospitality industries preferred.--- QIR Certification within 12 months of being placed in position is required.--- Computer software and hardware knowledge preferred.--- Network connectivity and related software experience preferred.

To apply click the apply button aboveOrTo apply please follow the link:

NCBP is an Equal Opportunity Employer. It is our policy not to discriminate against any applicant or associate because of age, sex, gender, marital status, genetic information, status with regard to public assistance, veteran status, race, color, religion, national origin, disability or any other protected characteristic protected by federal, state or local law.

Keywords: North Country Business Products, Rochester , Information Technology Technician, IT / Software / Systems , Rochester, Minnesota

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Senior Software Architect
Description: Position Summary: br As a Software Architect at ICF Next you play the central role in bringing our technical vision to life. If you have an incredible passion for technology to be used innovatively (more...)
Company: ICF Olson
Location: Minneapolis
Posted on: 03/7/2021

Sr. Project Manager (IT/Digital)
Description: Qualifications br Required: br --- -Bachelor's degree or equivalent br --- -A minimum of 10 years progressive experience managing and leading cross-functional projects or initiatives br --- -A (more...)
Company: Horizontal
Location: Minneapolis
Posted on: 03/7/2021

Software Engineer (Security Clearance Required)
Description: Join Hired and find your dream job as a Security Software Engineer at one of 10,000 companies looking for candidates just like you.Companies on Hired apply to you, not the other way around. You'll receive (more...)
Company: Hired
Location: South Saint Paul
Posted on: 03/7/2021


Senior Software Engineer
Description: Title: Senior Software EngineerLocation: Maple Grove, MN remote to start, only considering candidates local to MN Type: Full Time/Direct HireSalary:
Company: ITR Group
Location: Minneapolis
Posted on: 03/7/2021

Information Technology Software Developer
Description: As a Software Developer III you will develop and design new or update existing desktop client applications and services using the latest technologies and methodologies. Working in a .NET framework, you (more...)
Company: Modis
Location: Minneapolis
Posted on: 03/7/2021

C2C - IT - Sr. Digital Accessibility Engineers, Html, CSS, JavaScript, Angular, Agile, WCAG, WAI,
Description: Description Sr. Digital Accessibility Engineers LOCATION Remote PROJECT We are standing up a new Client Digital Accessibility Program ODAP to complete annual assessments for existing Client properties. (more...)
Company: Tanson Corp
Location: Minneapolis
Posted on: 03/7/2021

Senior Programmer Analyst -Remote US
Description: Company Description br br When you join Renaissance--, you join a global leader in pre-K-12 education technology br br Renaissance's solutions help educators analyze, customize, and plan personalized (more...)
Company: Renaissance Learning
Location: Minneapolis
Posted on: 03/7/2021

Senior Full Stack Java Developer
Description: Senior Full Stack Java DeveloperRemote will require being onsite eventually 6 Month Contract-to-Hire Brooksource is looking to hire a Senior Full Stack Java Developer to work with one of our Fortune (more...)
Company: Brooksource
Location: Minneapolis
Posted on: 03/7/2021

Field Service Technician
Description: Position Responsibilities: Prepare for on-site installation, service and repairs by examining building layout, anticipating difficulties, gathering materials, and coordinating on-site work Travel to customer (more...)
Company: Climate by Design International
Location: Faribault
Posted on: 03/7/2021

Entry Level Software Developer
Description: Revature is the fastest growing employer of emerging technology talent. We will hire over 300 Entry Level Software Developers across the country in the next 4
Company: Revature
Location: Minneapolis
Posted on: 03/7/2021

Log In or Create An Account

Get the latest Minnesota jobs by following @recnetMN on Twitter!

Rochester RSS job feeds