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DIRECTOR, INFORMATION SERVICES AND TECHNOLOGY

Company: West Park Hospital-WY-US
Location: Elma
Posted on: February 25, 2021

Job Description:

DIRECTOR, INFORMATION SERVICES AND TECHNOLOGY Summit Pacific Medical Center -- SPM IT Elma , WA Leader/Management Full Time , Monday - Friday 8:00 - 5:00 Posted 01/13/2021 Job Summary Plans and oversees information technology and services for the District, including day-to-day operations as well has organizational projects including potential Electronic Health Record (E.H.R.) conversion, Enterprise Resource Planning (ERP) system upgrades and change management improvements. Direct oversight of Health Information Technology and Clinical Technical Support staff. Coordinate support, manage relationship with and workflow related to third-party hosting and support team. Performs a variety of functions and tasks to ensure 24/7 functionality, operational stability, and security of systems and equipment. Establishes policies and procedures to provide administrative direction and develops and maintains a positive work environment that promotes SPMC values. Job Duties and Responsibilities *

  • Continuously monitors and evaluates information technology needs across the District. Monitors condition, care and maintenance of computer and network equipment, and full oversight of the Electronic Medical Records system. Performs tasks as needed to maintain systems and address user needs. Develops and standardizes processes and procedures relating to information services, balancing business needs and costs. *
    • Recommends information technology strategies, policies, and procedures by assessing needs, identifying problems; evaluating trends; assessing outcomes; and anticipating requirements. Performs needs assessments, evaluation, selection, testing, implementation, installation, and on-going support activities.
    • Provides expertise to the organization in crucial decisions regarding E.H.R. and ERP systems, providing subject matter expertise and experience in decision making and impletion as needed. *
      • Protects PHI, valuable information and maintains the confidentiality and integrity of data through knowledge of security management, network security & protocols, data--management and application of solutions. Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures. *
        • Completes projects by coordinating resources and timetables with departments, users, and IT staff. Interacts with staff, physicians and vendors regarding complaints, problems, and user needs. Responds appropriately to concerns and ensures timely resolution. *
          • Negotiates contracts with and coordinates activities of hardware, software, telecommunications, support, and training vendors. *
            • Advises and consults with other hospital personnel. Serves as a liaison across disciplines. Participates as an active member of various committees; leads work groups, projects and committees as assigned. *
              • Executes management tasks in an accurate and timely manner. Manages department to meet service and performance expectations. Maintains appropriate staffing levels and competency of staff. Maintains equipment and physical space. Provides effective leadership and oversight of assigned staff; leads by example and provides support, guidance, coaching and performance management when needed. Monitors and manages staff satisfaction and engagement. *
                • Maintains professional skills and awareness of regulatory changes, compliance issues, innovations and developments, through research and training/continuing education opportunities. Ensures compliance with all regulatory requirements and federal, state and local laws. Stays abreast of trends and best practices. Maintains programs and records in good order, as required for efficient and effective operations.
                • Performs special projects and other related duties as assigned. Organizational Responsibilities In addition to the duties and responsibilities listed above, all employees are expected to support the Summit Pacific Medical Center mission, vision and values; c omply with SPMC policies and procedures; and conduct themselves in an ethical, professional, respectful, and collaborative manner at all times. Required Education, Skills and Experience
                  • Bachelor's degree in computer related field, or equivalent education and experience.
                  • Five (5) years of directly related experience in a healthcare setting
                  • Experience with Meditech and Epic E.H.R.s
                  • Business and Quality Management experience
                  • Help Desk/Service Desk Support and Management experience Required Licenses, Certifications and/or Registrations
                    • Microsoft Certified Systems Engineer or similar credential preferred
                    • Project Management Professional preferred
                    • Lean Six Sigma or Agile Certifications preferred Required Knowledge, Skills, Abilities
                      • Ability to take on-call duty as required; able to wear pager/Smartphone device while on shift and on call.
                      • Comprehensive knowledge and experience of Windows Desktop and Server Operating Systems, XP, Vista, 7, 2003, and 2008.
                      • Comprehensive knowledge and experience of Microsoft Exchange 2003. 2007 and 2010. Microsoft 365 Exchange online .
                      • Working knowledge and experience with Microsoft SQL Server 2005 and 2008 and Microsoft SharePoint Server.
                      • Exceptional technical knowledge and experience with Network Security: Network Defense of attack both external and internal, VLANs, and VPN technologies.
                      • Working knowledge and experience creating, managing and operationally supporting Enterprise Wireless Backhaul Equipment.
                      • Exceptional proficiency of Active Directory, Sites and Services, DHCP, DNS, SSID, Group policy Management, shares and user permissions, Data Backups, Patch Management and Disaster Recovery Plans.
                      • Working knowledge and experience with network equipment such as, SANs, Managed Switches, Routers, Firewall Appliances, DSL Modems, and Battery Backups.
                      • Comprehensive knowledge of EMR including Radiology and Lab applications.
                      • Knowledge in a variety of software applications including word processing, spreadsheets, databases and communication programs.
                      • Excellent communication skills, problem solving skills, interpersonal skills and technical troubleshooting skills. Training and presentation skills.
                      • Ability to effectively manage several projects simultaneously; ability to complete projects on time and on budget.
                      • Knowledge of healthcare IT trends and industry standards. Physical Requirements Never = 0% of time Seldom = 1-10% Occasional = 10-30% Frequent = 30-70% Lifting X Lifting 10-35 lbs X Lifting > 35 lbs X Carrying X Carrying 10-35 lbs X Carrying > 35 lbs X Pushing/Pulling 0-35 lbs X X Standing X Walking X X Crouching X Vision Within normal range with or without corrective devices Hearing Within normal range with or without corrective devices. Speech Within normal range with or without corrective devices.

Keywords: West Park Hospital-WY-US, Rochester , DIRECTOR, INFORMATION SERVICES AND TECHNOLOGY, IT / Software / Systems , Elma, Minnesota

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