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Field Service Technician

Company: Climate by Design International
Location: Rochester
Posted on: August 28, 2020

Job Description:

Position Responsibilities: Prepare for on-site installation, service and repairs by examining building layout, anticipating difficulties, gathering materials, and coordinating on-site work Travel to customer sites as required, insuring startups and/or service occur promptly. (Travel to be limited to approximately 25% overnight travel with a maximum of 50% in a months time.) Identify, analyze, diagnose, and repair systems and products at customer's location. Perform preventative maintenance, site surveys, replacement, and modifications as needed. Keep current on all CDI products concerning installation, operation, maintenance, service, and repair. Keep abreast of changing technology in the industry and attend training as necessary to achieve technical competency on all CDI product lines. Manage customer related issues on assigned projects to insure highest levels of customer satisfaction and meet overall project or task objectives. Provide back-up telephone support to customers technical needs when required. Conduct customer satisfaction follow up calls. Expectations: Ability to skillfully use: Power tools (electric and air), drill press, band saw, hand tools, step ladder scaffolding, tape measure, design prints. Test equipment; i.e., Voltmeter, Voltmeter, CO tester, Manometer, Tachometer, Dielectric tester, and other testing instruments as necessary. Ability to work with these materials: Galvanized sheet metal (20-12 gauge), fasteners, miscellaneous hardware, lumber, stretch wrap, plastic sheeting, fiberglass insulation, and miscellaneous internal components (fan motor, blower, vent glass, etc Ability to explain technical information in common language. This includes responding to common inquiries or complaints from customers; includes effective presentation of information in one-on-one and small group situations to customers, clients, and other employees. Willing to travel and work independently in the field - willing to perform in a position that requires overnight travel 25% of the time, and up to 50% at times. Flexibility to work overtime/weekends as necessary. Positive interpersonal skills and attitude - to handle customer relations issues on the phone and in the field while installing or repairing units.

Keywords: Climate by Design International, Rochester , Field Service Technician, IT / Software / Systems , Rochester, Minnesota

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