RochesterMNRecruiter
the smart solution for Rochester jobs

Guest Service Agent (Part Time/$12/hr) - Home2 Suites Rochester Southw

Company: Home2 Suites by Hilton
Location: Rochester
Posted on: January 9, 2019

Job Description:

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • > Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • > Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guestsWhat are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
    • Hospitality - We're passionate about delivering exceptional guest experiences.
    • Integrity - We do the right thing, all the time.
    • Leadership - We're leaders in our industry and in our communities.
    • Teamwork - We're team players in everything we do.
    • Ownership - We're the owners of our actions and decisions.
    • Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes:
      • Quality
      • Productivity
      • Dependability
      • Customer Focus
      • Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans

        Keywords: Home2 Suites by Hilton, Rochester , Guest Service Agent (Part Time/$12/hr) - Home2 Suites Rochester Southw, Hospitality & Tourism , Rochester, Minnesota

        Click here to apply!

        Didn't find what you're looking for? Search again!

        I'm looking for
        in category
        within


Other Hospitality & Tourism Jobs


Customer Service Representative
Description: What we do at American Family Insurance makes a difference in people's lives. And the way we're doing it is changing the way people think about insurance. Help us make a difference, and find a rewarding (more...)
Company: American Family Insurance
Location: Red Wing
Posted on: 01/24/2019

Barista
Description: Summary: The Barista is responsible for fulfilling orders and completing sales transactions within a Starbucks establishment and performing other support functions which may include cleaning the food (more...)
Company: HMSHost
Location: Saint Paul
Posted on: 01/24/2019

Work in Retail? Earn Extra Cash Delivering Groceries
Description: Employer is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Buffalo
Posted on: 01/24/2019


Restaurant Team Member - Crew (186 - Minneapolis Skyway)
Description: Restaurant Team Member - Crew 186 - Minneapolis Skyway 19000378 Description br br At Chipotle, we've created something special: a better place to eat and work. Many employees start just expecting (more...)
Company: Chipotle Mexican Grill
Location: Minneapolis
Posted on: 01/24/2019

Retail Merchandiser
Description: Job Description br br Merchandising Execution Associates:All Merchandising Execution Associates MEAs perform in-store merchandising service activities such as merchandising projects, planogram maintenance, (more...)
Company: The Home Depot
Location: Minneapolis
Posted on: 01/24/2019

Cook CD - Prep
Description: Summary: The Cook CD-Prep is responsible for preparing foods for serving, and must be able to perform all station functions in the cooking area communicating ticket times and potential problems to the (more...)
Company: HMSHost
Location: Saint Paul
Posted on: 01/24/2019

Delivery Driver - Groceries
Description: Shipt is a membership-based marketplace that helps people get the things they need, like
Company: Shipt
Location: Cambridge
Posted on: 01/24/2019

Restaurant Team Member - Crew (1571 - 200 South Sixth)
Description: Restaurant Team Member - Crew 1571 - 200 South Sixth 19000387 Description br br At Chipotle, we've created something special: a better place to eat and work. Many employees start just expecting (more...)
Company: Chipotle Mexican Grill
Location: Minneapolis
Posted on: 01/24/2019

Grocery Shopper and Delivery Driver
Description: Shipt is a membership-based marketplace that helps people get the things they need, like
Company: Shipt
Location: Saint Paul
Posted on: 01/24/2019

Restaurant Team Member - Crew (30 - Calhoun Commons)
Description: Restaurant Team Member - Crew 30 - Calhoun Commons 19000816 Description br br At Chipotle, we've created something special: a better place to eat and work. Many employees start just expecting (more...)
Company: Chipotle Mexican Grill
Location: Minneapolis
Posted on: 01/24/2019

Log In or Create An Account

Get the latest Minnesota jobs by following @recnetMN on Twitter!

Rochester RSS job feeds