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Customer Service Manager

Company: AKE Safety Equipment
Location: Rochester
Posted on: March 14, 2023

Job Description:

DESCRIPTION:AKE Safety Equipment is a locally owned small to mid-sized manufacturing and sales driven company. - We operate on a national scale, targeting customers who farm and reside in agriculturally productive areas of the U.S. - Our Customer Service Manager -will be the department lead responsible for communicating with our regionally based sales representatives and customers. This role requires creativity, quick adaptation to change and has the ability to keep the success and forward movement of the business as the ultimate top priority.SPECIFIC RESPONSIBILITIES:

- A large aspect of the position will focus on providing information and support to customers and sales representatives across the country via phone and email correspondence -Answer phone calls and assist walk-in customers with questions or issues -Troubleshoot issues by working with other AKE staff members for resolution -Ability to work between multiple software platforms -Assist in product registration, refills, direct sales orders- payment or shipping -Maintain accurate records and databases -Contributes new ideas that help drive efficiency and team goals -Assists with process documentation and continuous improvement -Supports Customer Service Manager in all department related functions as necessary -Clerical tasks as neededREQUIRED SKILLS:
-Proven interpersonal skills, outgoing, patient, professional attitudeStrong general knowledge of computer programs and working with the integration between those programs on a daily basisAnticipate a variety of needs and problems and proactively suggest solutionsMust be able to use excellent independent judgement and discretion in a variety of situationsStrong proficiency with MS Word, Excel, QuickBooks and Salesforce (CRM)Detail orientedSelf-starter with outstanding organizational and time management skillsMust be able to work in an entrepreneurial, fast-paced environment that emphasizes accuracy and timelinessPREFERRED SKILLS:
Bachelor's degree in related field3 -+ years of experienceExperience working in an entrepreneurial and sales focused environmentPowered by JazzHR

Keywords: AKE Safety Equipment, Rochester , Customer Service Manager, Hospitality & Tourism , Rochester, Minnesota

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