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Customer Service Planner 1st Shift

Company: Lou Rich Inc.
Location: Albert Lea
Posted on: August 7, 2022

Job Description:

Location: Lou-Rich Albert Lea, MN Status: Non-Exempt Hourly Type: Fulltime Shift: 1st Shift

Position Description:
As a Customer Service Planner you will be responsible for the receipt and processing of customer orders, correspondence with customers concerning order status and change requests, and coordination of orders with other departments.
Essential Functions:
- Complete contract review of the customer purchase order for required data
- Customer Service Planner will enter orders into the IFS system
- As a Customer Service Planner you will work with the program managers, purchasing, planning and production as needed regarding customer needs
- Maintain Customer purchase orders and work with customer websites for retrieval of purchase orders and forecasting
- Interact with customers to provide information in response to inquiries about products to handle and resolve complaints
- As a Customer Service Planner you will confer with customers by telephone, email or in person in order to provide information about products and services, to take orders, or to obtain details of complaints
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Training new hires in their duties.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

- Two-year associate degree or a minimum of 5 years of experience
- Knowledge of ISO/QS certification
- Excellent interpersonal skills
- PC skills including ERP, MS Outlook, MS Word, MS Excel, MS PowerPoint
- As a Customer Service Planner you will need strong ability to set and prioritize goals
- Ability to multi-task within a TEAM environment
- A positive can-do attitude
- Strong motivation to succeed
- Problem solving skills
- Refuse to be satisfied with average performance
- Answer the phone and emails in a quick and friendly fashion
- Work with the customer to solve issues in a fair & friendly way
- Requires passing a pre-employment screening which includes a drug screenPI187976008

Keywords: Lou Rich Inc., Rochester , Customer Service Planner 1st Shift, Hospitality & Tourism , Albert Lea, Minnesota

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