Hospital Operator
Company: Mayo Clinic Health System
Location: Rochester
Posted on: April 17, 2024
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Job Description:
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care
provider according to U.S. News & World Report. As we work together
to put the needs of the patient first, we are also dedicated to our
employees, investing in competitive compensation and comprehensive
benefit plans - to take care of you and your family, now and in the
future. And with continuing education and advancement opportunities
at every turn, you can build a long, successful career with Mayo
Clinic. You'll thrive in an environment that supports innovation,
is committed to ending racism and supporting diversity, equity and
inclusion, and provides the resources you need to succeed.
Responsibilities
The Hospital Operator is responsible for processing all incoming
calls from Mayo Clinic patients, visitors, clinic staff,
administrative staff, support staff, and the general public.
Assisting callers in a polite, articulate, professional, and clear
manner. The Operator utilizes systems to answer the phone, triage
calls, and page staff. The Operator utilizes an electronic
directory database, websites, applications, and other reference
material for effective distribution of information and calls. The
ability to search phonetically in a database is required. The
Hospital Operator assists personnel with pagers as applicable.
Responsibilities and tasks can be repetitive and persistent. The
Operator must be able to accurately process a high volume of
telephone calls over an extended period of time. The
Telecommunications Center provides services 24/7, for this reason
day, evening, and overnight training is required.
Qualifications
Requires a high school diploma or equivalent (G.E.D.). Computer and
keyboarding experience is required. Applicant must have multi-phone
line experience. Applicant must possess a high level of
concentration, memory retention, and attention to detail. Applicant
is required to have a minimum of 2 years customer service
experience. Applicant must display competency of the following
skills: spoken communication, interaction and versatility, decision
making and problem solving, coping, commitment to task, tolerance
of ambiguity, decisiveness, alertness and perceptivity. Accuracy is
necessary as well as the ability to think and respond quickly in
stressful or emergency situations. Strong communications skills,
the ability to work both with a team and independently are
required. Physical requirements include the ability to do the
following: view a computer monitor and read newsprint font style
and size, hear in both ears, sit at a computer desk, work in
varying light levels and perform repetitive upper body motions for
an eight hour shift. Telecommunication Specialists are required to
clearly speak, write, and understand the English language as well
as be understood while speaking the English language.
Exemption Status
Nonexempt
Compensation Detail
$18.54 / hour based upon union contract
Benefits Eligible
Yes
Schedule
Part Time
Hours/Pay Period
56
Schedule Details
WK 1: - Wed: 0530 - 0930 - Thur: OFF - Fri: 0530 - 0930 - Sat: 0630
- 1230 - Sun: 0630 - 1230 - Mon: 0630 - 1500 - Tues: OFF WK 2: -
Wed: OFF - Thur: 0700 - 1100 - Fri: 0530 - 1400 - Sat: OFF - Sun:
OFF - Mon: 0530 - 1400 - Tues: 0530 - 1400
Weekend Schedule
Rotating / Every Other
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so
have our locations. Today, our employees are located at our three
major campuses in Phoenix/Scottsdale, Arizona, Jacksonville,
Florida, Rochester, Minnesota, and at Mayo Clinic Health System
campuses throughout Midwestern communities, and at our
international locations. Each Mayo Clinic location is a special
place where our employees thrive in both their work and personal
lives. Learn more about what each unique Mayo Clinic campus has to
offer, and where your best fit is.
Affirmative Action and Equal Opportunity Employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic
is committed to creating an inclusive environment that values the
diversity of its employees and does not discriminate against any
employee or candidate. Women, minorities, veterans, people from the
LGBTQ communities and people with disabilities are strongly
encouraged to apply to join our teams. Reasonable accommodations to
access job openings or to apply for a job are available.
Recruiter
Shelly Weir
Keywords: Mayo Clinic Health System, Rochester , Hospital Operator, Healthcare , Rochester, Minnesota
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