Plato's Closet and Style Encore Field Operations Manager
Company: Winmark Corporation
Location: Minneapolis
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Leverage your Retail Management
experience in a new way! Winmark Corporation is a nationally
recognized franchisor of Once Upon A Child®, Plato’s Closet®, Play
It Again Sports®, Music Go Round® and Style Encore®. Support our
Franchisees by traveling (30% travel) to offer In-Store Support and
help have a positive impact to communities throughout North
America. Winmark offers fantastic benefits at great rates and
work/life harmony. At Winmark you will discover what it’s like to
work for a company where taking care of our people is genuinely a
top priority – where we seek out those looking for a career, not
just a job. You will work in collaboration with others who are
passionate about cultivating strong relationships while making a
sustainable impact on the world. The Plato's Closet and Style
Encore Field Operations Manager role is on-site at Winmark’s
Plymouth, Minnesota location, with travel to franchise store
locations. Annual salary is $65,000 - $90,000 DOQ, plus
discretionary profit-sharing and a great benefits package. POSITION
PURPOSE Provide world class support to all franchisees within an
assigned region. This includes providing business operations
consulting in the form of constructive feedback to franchisees with
a focus on improved operational and financial performance of each
franchise location as well as continued region and brand growth.
MAJOR AREAS OF RESPONSIBILITY Conduct onsite and virtual store
visits, in addition to other support and communication methods, to
work closely with franchisees to execute sound operational
strategies by following the brand standards and model as outlined
in their franchise agreement. Provide verbal and written
documentation relating to all operational and financial issues.
Perform a comprehensive analysis of franchisees’ business to
identify problems, and act as the primary contact for communication
to ensure compliance. Provide evaluation and education to
franchisees relating to their business results individually and
with comparison to system wide performance. May participate in and
conduct region meetings. Ensure the monitoring, management, and
adherence to financial and legal responsibilities (such as brand
standards, ongoing fees, renewals, etc.) of designated franchisees;
serve as the liaison with relevant corporate staff to achieve
desired outcome Track all pertinent store support activities in CRM
for assigned region to ensure store support expectations and
documentation. Promote Winmark’s mission to provide Resale for
Everyone® and foster productive working relationships with
franchisees, as well as serve as a liaison between the various
departments within the corporate office and franchisees. Inform
manager of issues requiring immediate attention, and keep
management informed of ongoing status of entire region (i.e.
assessment of concept expansion, store profit, educational needs,
and problem areas) through periodic reports. Participate in
training for franchisees including the development of curriculum
and ongoing assessment of program. Attend and participate in
leading sessions during the annual conference. Provide assistance
with special projects as assigned (i.e. conference planning,
workshop development, publication design). QUALIFICATIONS 4-year
degree in business management or related field required, or
equivalent experience. 4 years of prior retail management, with
merchandising and inventory management experience. Excellent
leadership and communication skills, along with strong
organizational, and time management skills required. Must be able
to work independently. Must display a high degree of
professionalism, confidentiality, ethical standards, tact, and
diplomacy in all interactions with franchisees. Experience in
P&L, balance sheet, and/or financial analysis is beneficial.
Approximately 30% travel required. Must have valid driver’s
license, ability to travel in United States and Canada. PHYSICAL
REQUIREMENTS Stationary position requiring approximately 6 hours
per day at a desk and computer terminal when at the office. Freedom
to get up and move around as required. Must be able to stand for
lengthy periods of time when visiting franchisees (6-8 hours).
Lifting not to exceed 40 lbs. unassisted. Activities include
bending, reaching, sitting, walking, repetitive motions, talking,
hearing, and visual acuity requirements conducive to an office
environment. Not substantially exposed to adverse environmental
conditions. In exchange for your talent, Winmark offers rich health
and welfare benefits such as a low premium, low deductible health
plan, dental insurance, company-paid life and short-term disability
insurance, generous paid time off, profit sharing, 401(k)
retirement plan, and more. Open doors, relationships and taking
care of our people are essentials of the Winmark culture; we offer
career pathing, development opportunities and promote from within.
Looking to surround yourself by people that help you become your
best you, then let’s connect!
Keywords: Winmark Corporation, Rochester , Plato's Closet and Style Encore Field Operations Manager, Executive , Minneapolis, Minnesota
