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Executive Team Leader Service & Engagement (Assistant Manager Front End)- Mason City, IA

Company: target
Location: Mason City
Posted on: September 24, 2022

Job Description:

Location: 3450 4th St SW, Mason City, Iowa, United States, 50401-1572ALL ABOUT TARGETAs part of our collaborative and guest-obsessed team, you help us create an experience that makes guests---say---"I love Target!" When you work at Target, you're helping every family discover the joy in everyday life.---You're working alongside a -dedicated team that brings their passion and pride to all that they do.ALL ABOUT SERVICE & ENGAGEMENTAdvocates of guest experience who welcome, thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up.At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service & Engagement Executive Team Leader can provide you with the:Knowledge of guest service fundamentals and experience building and managing a guest first team culture across the storeSkills in guest engagement; problem solving and resolutionKnowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategiesExperience setting and planning department monthly/quarterly workload to support business priorities and managing a team to deliver service and sales goalsExperience managing a team of hourly team members, leaders and creating Service and Engagement business strategies and goalsSkills in recruiting, selecting and talent management of hourly team members and leadersAs a Service & Engagement Executive Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to -exceed guest service expectations by focusing on -decreasing wait time, -friendly guest interaction and service recoveryDrive total store sales, understand your role in sales growth and how your departments and team contribute to and impacts total store profitabilityAnticipate staffing needs, talent plan and recruit - both long and short termManage leaders to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiencesEngage in consistent and meaningful -development conversations throughout the critical touch points within -Service and Engagement Team leader -career pathPersonalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric cultureEstablish a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviorsUnderstand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areasQuickly respond -to -any negative guest shopping experience by de-escalating -the situation and ensuring your -team -understands -and feels supported to make things right for the guestOwn schedules that follow the -scheduling -allocation and guidelines to support peak traffic times, key holiday events and -weekendsManage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in guest traffic and salesEnsure Team Leader -schedules support a frictionless experience during guest peak traffic times for all shopping preferences: checklanes, self-checkout (SCO), Order Pick-up (OPU), drive up (DU).Be the champion of physical and digital offerings to -ensure your team can -inform, educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience (Including Target RedCard and Wallet)Expect and enable your team to stay up-to-date on upcoming major promotions, brand launches and eventsUtilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams.Lead the teram to deliver an efficient and hassle free guest pick up experienceWork a schedule that aligns to guest and business needs -(this includes early morning, evening and -weekends)Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitmentAs a key carrier, follow all safe and secure training and processesAddress store needs (emergency, regulatory visits, etc.)All other duties based on business needsWHAT WE ARE LOOKING FORWe might be a great match if:Working in a fun and energetic environment makes you excited---. We work efficiently and as a team to deliver for our guestsProviding service to our guests that makes them say I LOVE TARGET! excites you---. That's why we love working at TargetYou enjoy interacting with people all day and making things easy for others---. Interacting with guests, solving -concerns -and making the guests day better -is -core of what we doYou aren't looking for Monday thru Friday job where you are at a computer all day--- We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewardedThe good news is that we have some amazing training that will help teach you everything you need to know to be a Service & Engagement Executive Team Leader. But, there are a few skills you should have from the get-go:4 year degree or equivalent experienceStrong interpersonal and communication skillsStrong business acumenManage conflict, lead and hold others accountableRelate well with and interact with all levels of the organizationStrong cognitive skills, including problem analysis, decision making, financial and quantitative analysisLearn and adapt to current technology needsManage workload and prioritize tasks independently and with a teamWe are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:Access all areas of the building to respond to guest or team member issuesInterpret instructions, reports and informationScan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds -Accurately handle cash register operations and cash transactionsFlexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessaryAmericans with Disabilities Act (ADA)Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

Keywords: target, Rochester , Executive Team Leader Service & Engagement (Assistant Manager Front End)- Mason City, IA, Executive , Mason City, Minnesota

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