Operations Manager

Company: Groome Transportation of Texas LLC
Location: Rochester
Posted on: May 16, 2022

Job Description:

Job Requirements:

The Operations Manager is responsible for the overall operations of a Campus Shuttle location and for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Campus Operations Department.
Role and Responsibilities

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• Oversee the operation, growth, and development of the campus shuttle services
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  • Supervise team, overseeing their development and training, making sure all employees are cross trained
  • Driver and Office schedule
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    • Avoid overtime
    • Ensure driver schedule allows drivers the mandated 8 hours off and does not exceed 10 hours of driving or 15 hours of on duty time
    • Ensure department supervisors are aware of any drivers scheduled for charter
      
    • Monitor the charter bookings to ensure we do not overcommit our equipment
    • Provide the University with the required reports and other data daily, weekly and monthly as requested
      
    • Attend customer meetings as required
    • Train and hire staff to keep up with labor demands of the campus service
    • Hire CDL drivers to meet demands of campus service
    • After hours on call as scheduled
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      • Additional on call required during inclement weather
      • After hours on call includes office coverage if an employee calls out and no one else is available to work
      • After hours driver emergencies to include roadside emergencies, driver call out and accidents
        
      • Customer service training of all employees
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        • Ensure that all employees uphold the company standard for customer service and conduct themselves on the phone and the bus accordingly
          
        • Assist with driver and office payroll of all employees
        • Maintain invoicing spreadsheets for accounts payable
        • Assist with Driver logs
        • Help create and maintain DOT driver files, ensuring new hires have completed all necessary screenings and submitted proper documentation
        • Complete all random drug testing for department before quarterly deadline
        • Assist with duties as delegated by Regional Manager during times of audit prep
        • Reasonable Suspicion training
        • Ensure all dispatch personal have been trained and are proficient with accident and drug testing training
        • DOT compliance
        • Other duties as required
          
          
          Job Description:
          Qualifications and Education Requirements
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          • Bachelor's degree, or equivalent experience
          • Five (5) years transportation or logistics management experience; at least three (3) of those years managing upwards of 15 employees
          • Valid Class B CDL with air brakes and passenger endorsements
          • Working knowledge of DOT and safety regulations
          • Software experience with Word, Excel, and Outlook and other Internet applications
          • Ability to communicate effectively in English
          • Satisfactory completion of each of the following:
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            • Background investigation
            • Drug test

Keywords: Groome Transportation of Texas LLC, Rochester , Operations Manager, Executive , Rochester, Minnesota