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Operations Manager

Company: Groome Transportation of Texas LLC
Location: Rochester
Posted on: May 16, 2022

Job Description:

Job Requirements:

The Operations Manager is responsible for the overall operations of a Campus Shuttle location and for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Campus Operations Department.
Role and Responsibilities


  • Oversee the operation, growth, and development of the campus shuttle services

    • Supervise team, overseeing their development and training, making sure all employees are cross trained
    • Driver and Office schedule

      • Avoid overtime
      • Ensure driver schedule allows drivers the mandated 8 hours off and does not exceed 10 hours of driving or 15 hours of on duty time
      • Ensure department supervisors are aware of any drivers scheduled for charter
      • Monitor the charter bookings to ensure we do not overcommit our equipment
      • Provide the University with the required reports and other data daily, weekly and monthly as requested
      • Attend customer meetings as required
      • Train and hire staff to keep up with labor demands of the campus service
      • Hire CDL drivers to meet demands of campus service
      • After hours on call as scheduled

        • Additional on call required during inclement weather
        • After hours on call includes office coverage if an employee calls out and no one else is available to work
        • After hours driver emergencies to include roadside emergencies, driver call out and accidents
        • Customer service training of all employees

          • Ensure that all employees uphold the company standard for customer service and conduct themselves on the phone and the bus accordingly
          • Assist with driver and office payroll of all employees
          • Maintain invoicing spreadsheets for accounts payable
          • Assist with Driver logs
          • Help create and maintain DOT driver files, ensuring new hires have completed all necessary screenings and submitted proper documentation
          • Complete all random drug testing for department before quarterly deadline
          • Assist with duties as delegated by Regional Manager during times of audit prep
          • Reasonable Suspicion training
          • Ensure all dispatch personal have been trained and are proficient with accident and drug testing training
          • DOT compliance
          • Other duties as required


            Job Description:
            Qualifications and Education Requirements

            • Bachelor's degree, or equivalent experience
            • Five (5) years transportation or logistics management experience; at least three (3) of those years managing upwards of 15 employees
            • Valid Class B CDL with air brakes and passenger endorsements
            • Working knowledge of DOT and safety regulations
            • Software experience with Word, Excel, and Outlook and other Internet applications
            • Ability to communicate effectively in English
            • Satisfactory completion of each of the following:

              • Background investigation
              • Drug test

Keywords: Groome Transportation of Texas LLC, Rochester , Operations Manager, Executive , Rochester, Minnesota

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