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Hotel Operations Manager * New

Company: Treasure Island Resort & Casino
Location: Rochester
Posted on: May 4, 2021

Job Description:

SUMMARY: To provide leadership for Hotel Operations to achieve planned goals for revenue and profit while maintaining standards for guest and team member satisfaction, quality assurance and asset protection. Responsible for a high level of guest service as described in your departments guest service standards.ESSENTIAL DUTIES AND RESPONSIBILITIES Direct and coordinate the activities for Hotel Front Desk and Hotel Housekeeping Develop policies and procedures designed to achieve revenue and profit goals Establish performance standards which define exceptional guest service Maintain cleanliness standards and physical condition of the hotel Ensure safety and security of team members and guests Responsible for inventory, occupancy and average rate and yield management Set goals, objectives, room rates, credit policies and annual budget Assist Supervisors with daily assignments Responsible for implementing, developing and ensuring adherence to comp procedures Resolve guest problems quickly, efficiently and courteously Ensure policies and consistent practices are in place to train, develop, recognize, reward and provide growth opportunities for team membersKNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIESKnowledge and CertificationRequired: 4-year degree in hotel management or related field and 5 years hotel operations managerial experience in a mid-sized, full-service hotel; or equivalent combination of education and experience 2 years experience with automated Front Desk and Reservations systemPreferred: Familiarity with a gaming environmentSkillsRequired: Accurate and detail-oriented Strong organizational skills Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows XP Strong project management skills Excellent written communication skills Excellent verbal and interpersonal communication skills Excellent problem solving skills Strong leadership skillsAbilitiesRequired: Ability to follow established dress code policies and practice good personal hygiene Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers Ability to manage departmental budget and control labor and expenses Ability to maintain a professional demeanor Ability to manage projects in a timely and efficient manner Ability to adapt quickly to changing prioritiesREQUIRED TRAINING Treasure Island guest service training Bloodborne Pathogens training Effectively Handling Harassment training Reservations systems training Any position-related training as determined by division directorPHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must be able to push, pull and grasp objects routinely Must have the ability to independently lift 10 pounds occasionally Must be able to perform repetitive hand and wrist motions Must have good eye hand coordinationWORKING ENVIRONMENT Work is performed primarily in hotel, laundry environment including flashing lights, frequent loud noises and fumes (such as cigarette smoke and chemicals) Must be willing to work a flexible schedule including all shifts, weekends and holidays Extensive computer use Occasionally must deal with angry or hostile individuals High volume direct public contactDISCLAIMER AND CONDITIONS OF EMPLOYMENTThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this position.All Treasure Island Resort & Casino employees are responsible to ensure that their designated operations are in compliance with Treasure Island Resort & Casino policies, Tribal policies, State compact and Tribal gaming regulations.Conditions of employment with Treasure Island Resort & Casino include possessing sensitivity to Native American culture, following all safety rules and regulations, passing a pre-employment drug test, a background investigation to obtain and maintain a gaming license and successfully completing a three-month introductory period. Team members should respect the privacy of guests and other team members and maintain confidentiality of business practices.

Keywords: Treasure Island Resort & Casino, Rochester , Hotel Operations Manager * New, Executive , Rochester, Minnesota

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