Sr. Digital Program Manager - Patient Scheduling

Company: CTG - Computer Task Group
Location: Rochester
Posted on: September 17, 2020

Job Description:

Computer Task Group (CTG) is seeking a Sr. Digital Program Manager - Patient Scheduling to work with a premiere healthcare customer in Rochester, MN.Project Location: --Rochester, MNProject Duration: --3 monthsCTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.Description:We are looking for a Sr. Digital Product Manager-Patient Scheduling who can help lead our client's digital patient scheduling transformation that includes new user self-scheduling, Artificial Intelligence, and Natural Language Processing technologies. This position will extend expertise through digital to consumers to improve their health journey by providing seamless appointment making/requesting experiences.Specific deliverables for this role include:Define and manage the digital/product strategy, roadmap, and backlog for the Self-Scheduling Product team.Determine how to integrate Epic work-streams to create a cohesive strategic roadmap.Be the liaison between AKQA and the integration environment to ensure obstacles are overcome.Drive digital product(s) experience development from conceptualization through launch, i.e., scoping projects, creating actionable work plans with clear and measurable success criteria and metrics, leading work streams and executing tactics in a timely and effective manner, and keeping stakeholders abreast of trade-offs and factors with the potential to impact project scope.Provide guidance for moving multiple stakeholder teams toward an Agile Product methodology business model.Solve ambiguous problems, drive escalation and issue resolution, and proactively identify and mitigate risks before they become roadblocks that impede progress.Determine resource gaps and work with leadership to address gaps.Collaborate and liaise with senior management, IT, operations, subject matter experts, UX, other product team members, external partners, e.g.,Ensure business and technical stakeholder needs are aligned by driving productive discussions that surface conflicts of interest and that lead to clear decisions and paths forward.Skills:Successful candidates will be ambitious self-starters with a passion for large-scale business transformation. Proven communication skills, broad business experience, specific background in digital initiatives, and tenacity to develop ideas independently will be central to this person's success. In addition, we're looking for someone who has:Hands on AI experienceAny digital self-scheduling technology experiencesExperience in financial services, retail or healthcare a plus, but more important is the ability to learn fast, ask questions and solve problems.Deep knowledge and a passion for emerging technologies and how they empower businesses to deliver great products.Proven ability to innovate and come up with ideas to help drive progress forward.Proven strategic thinking and ability to dive deeply into specific functional areas and learn what's necessary to succeed.Ability to lead change and adapt quickly to changing business landscape.Proven ability to understand the business and IT, get into the technical details, and work in an agile environment.Ability to assume ownership in an atmosphere of ambiguity, act on own initiative, and be proactive.Ability to build relationships & foster partnerships across multiple disciplines.Strong team management, leadership and coaching skills.Education:--------------Bachelor's degree preferred, not requiredAdditional Experience and/or Qualifications: Artificial IntelligenceNatural Language ProcessingRetail MarketingSelf-motivatedUNIXHP-UXProduct ManagementTeam ManagementFinancial ServicesIntegrationIntegratorMetricsExcellent verbal and written English communication skills and the ability to interact professionally with a diverse group is required.To Apply:To be considered, please apply directly to this requisition using the link provided.--For additional information, please contact Liz Klooz at elizabeth.klooz@ctg.com or 479-426-9332. Kindly forward to any other interested parties-thank you!

Keywords: CTG - Computer Task Group, Rochester , Sr. Digital Program Manager - Patient Scheduling, Executive , Rochester, Minnesota